Wednesday, 3 September 2025

You're Invited: AI-powered analytics, automation & empowerment

 
 
 
Hi there,

AI Innovation Week 2025 brings together top analysts and CX leaders to explore what's working, what's next, and how to lead with confidence.

Here's what to expect:

Day 1: Derisk your AI investments with AI-powered analytics
September 16, 11:00 AM ET
Lean into AI-powered analytics that help you know-before-you-automate and provide the cheat sheet for where AI solutions can be most impactful at your organization.

Guest speaker: Max Ball, Principal Analyst, Forrester

Day 2: Unlock self-service customers want with AI automation

September 17, 11:00 AM ET
Find out how your organization compares to others in terms of leveraging AI automation, and ensure you know how to confirm your AI self-service solutions are effective.

Guest speaker: Ian Jacobs, VP & Lead Analyst, Opus

Day 3: Uplevel CX with an AI-empowered workforce
September 18, 11:00 AM ET
Hear case studies and industry-wide trends around how copilots are impacting customer experience.

Guest speaker: Omer Minkara, Vice President & Principal Analyst, Aberdeen

Even if you can't make it to the live sessions, be sure to register and we'll send you the recordings to watch at your convenience.
 
   
 
 
 
                           

Monday, 18 August 2025

{How To} Assess your current cyber resilience maturity

Thursday, 14 August 2025

Looking for ways to boost ROI with AI? This webinar is for you!

 
 
   
 
 
Hi there,

AI is everywhere, but impact isn't guaranteed.

Join us for Create a NiCE world: Where AI meets impact, a 3-part webinar series exploring how customer experience leaders are turning AI into real results. From platform strategy to people-centered adoption, each session dives into what it takes to drive measurable ROI, boost performance, and deliver smarter service at scale.

Here's what to expect:

Webinar 1: Maximizing the value of AI in CX
August 20, 2025 | 11 AM ET
Discover how top brands are unlocking ROI faster and unifying CX platforms to drive smarter, more connected service

Guest speaker: Robin Gareiss, CEO and Principal Analyst at Metrigy

Webinar 2: Putting people at the center of your AI strategy
August 27, 2025 | 11 AM ET
Learn how a human-first approach builds trust, drives adoption, and empowers teams for long-term AI success

Guest speaker: J.P. Gownder, VP and Principal Analyst at Forrester

Webinar 3: How leading brands are getting CX right
September 3, 2025 | 11 AM ET
Hear real stories from leading brands on how they transformed strategy into impact—scaling automation, streamlining service, and delivering standout CX

Guest speakers:
Colin Shaw, CEO of Beyond Philosophy
Dustin Meadows, Market Area Customer Experience Manager at Coastal Waste & Recycling


Even if you can't make it to the live session, be sure to register, and we'll send you the session recording to watch at your convenience.

 
   
 
 
 
                           

Tuesday, 12 August 2025

Are You Keeping Your Identities Safe?