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Monday 9 May 2022

Editor's Pick Newsletter for ebuka

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Editor's Pick

May 9, 2022

OPINION

The 5 Coolest Things at Dell World Almost No One Saw

Often, I’m not very excited about anything on the showcase floor at events like this, but DTW has been the exception. So, I’m going to tell you what you missed. Then we'll close with my product of the week, a Ford electric crate motor for those of us who have classic cars but don't want to deal with gas anymore.

Sports Betting Platforms Gambling With Substandard CX

Online gambling is at an all-time high in accessibility and popularity. But many betting app developers are rolling the dice blindly without addressing users’ customer experience concerns.

A D V E R T I S E M E N T

Finding the Fun in Non-Fungible E-Commerce

Non-fungible tokens, or NFTs, are still a relatively new movement in digital consumerism. However, their impact has already created a long-lasting effect that will transform the e-commerce market in the years to come.

Third-Party Risk Could Cost E-Commerce Sites Millions

Based on an analysis of two billion user sessions on e-commerce websites, a study by Jscrambler found that third-party services running on the sites attempted to leak 144,000 customer data records.

Cloud Providers Push Products, Tactics, To Win Customers in Competitive Market

In the current cross-industry scamper among enterprises migrating to clouds, no clear winners have yet to emerge in the race for market share among the hyperscale public cloud providers.

Start Here When Things Go Wrong on Your Linux System

If you’ve run any operating system for any length of time, you will probably have encountered strange phenomena. Here are a few routes you can traverse to track down suspicious behavior on your Linux system.

TRENDING STORIES

E-COMMERCE TIMES

How To Value an E-Commerce Business

TECHNEWSWORLD

Intel’s Mega-Site Fab Is Critical to the US Tackling International Conflicts

CRM BUYER

Build Better Customer Engagement for Bigger Brand Payoffs: Report

LINUXINSIDER

New Platform Pushes Data, Dirty Pipe and DNS Tunnel Pollute Linux Plumbing

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Wednesday 4 May 2022

Ultimate CX Agent Guide: How to be the 'employer of choice'


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Expert tips to train and empower agents. Memes are extra.

The memes in this eBook aren't just funny; they show why more than 9% of businesses need ongoing training. Agents don't just offer simple customer support, they build customer relationships. With insight from CX experts, you'll learn how to hire, onboard, train and measure agents for omnichannel environments.

This CX agent training guide reveals:

Onboarding, everboading and coaching strategies in remote or hybrid call center or contact center environments
Why agents' roles are changing and what to do about it
Top 10 traits to hire and develop for successful omnichannel agents
Techniques to increase agent engagement and CX even if agents are remote
How to build a better agent training program with advice specific to your workforce model

Agent training from onboarding to measuring, with memes.

Get the toolkit