The memes in this eBook aren't just funny; they show why more than 9% of businesses need ongoing training. Agents don't just offer simple customer support, they build customer relationships. With insight from CX experts, you'll learn how to hire, onboard, train and measure agents for omnichannel environments.
This CX agent training guide reveals:
- Onboarding, everboading and coaching strategies in remote or hybrid call center or contact center environments
- Why agents' roles are changing and what to do about it
- Top 10 traits to hire and develop for successful omnichannel agents
- Techniques to increase agent engagement and CX even if agents are remote
- How to build a better agent training program with advice specific to your workforce model
Agent training from onboarding to measuring, with memes.
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