WazobiaTeach

Wednesday, 4 May 2022

Ultimate CX Agent Guide: How to be the 'employer of choice'


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Expert tips to train and empower agents. Memes are extra.

The memes in this eBook aren't just funny; they show why more than 9% of businesses need ongoing training. Agents don't just offer simple customer support, they build customer relationships. With insight from CX experts, you'll learn how to hire, onboard, train and measure agents for omnichannel environments.

This CX agent training guide reveals:

Onboarding, everboading and coaching strategies in remote or hybrid call center or contact center environments
Why agents' roles are changing and what to do about it
Top 10 traits to hire and develop for successful omnichannel agents
Techniques to increase agent engagement and CX even if agents are remote
How to build a better agent training program with advice specific to your workforce model

Agent training from onboarding to measuring, with memes.

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Thursday, 28 April 2022

E-Commerce Minute for ebuka

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E-Commerce Minute

April 28, 2022

Finding the Fun in Non-Fungible E-Commerce

Many financial services are already in the marketplace preparing for what has been classified as a cashless society. The push for this transition is not only coming from germ-fearing shoppers and front-line store workers. Businesses are also driving the trend to pay without paper money.

2022 Will Mark Retail's Permanent Evolution to Omnichannel Operations

Expect to see a permanent evolution of brick-and-mortar retail omnichannel shopping in 2022. This milestone will effect retailers and shoppers alike. Consumer in-store spending is down, inflation is skyrocketing, and several other factors that developed under the pandemic are contributing to a sea change in retail operations.

A D V E R T I S E M E N T

Musk Masterminds Private Twitter Takeover for $44 Billion

One of the world’s wealthiest business moguls is putting his cash where his social media beliefs are.

Get Quality Leads That Turn Into Deals

Full-service marketing programs from the E-Commerce Times deliver sales-ready leads. Segment by geography, industry, company size, job title, and more.

Have a Look

5 Ways Chief Customer Officers Can Drive Net Revenue Retention

The simplest way to define the difference between customer success and what many companies call customer service is that customer success is about taking care of your customers by providing proactive guidance to help them achieve their desired business outcomes.

How To Assess if Amazon Is Right for Your Brand

It's no secret that consumers flock to Amazon for their online shopping needs; last year, the e-commerce giant accounted for more than 40 percent of all digital revenue, while overall sales have grown year after year. Let's look at three questions every brand should ask to help determine if selling on Amazon is the right path.