Amazon Eyeing Mall Anchor Stores as Fulfillment Centers
Amazon is huddling with the largest mall owner in the United States to turn anchor stores into fulfillment centers, and possibly retail outlets. The deal with Simons Property Group would give Amazon access to space formerly occupied by Sears and J.C. Penney, both of which have filed for bankruptcy.
A recent survey of more than 3,000 adult consumers shows that nearly 70 percent prefer digital payment options, such as website and mobile app channels, to pay their one-time bills.
Curbside service is one of the more popular strategies that businesses and consumers now use to navigate the 'new normal'. Ideally, it's a contactless, convenient experience for all involved. For curbside pickup to be successful, however, it needs to be as quick and easy as possible for consumers -- and a large part of that ease of use requires adequate business planning and management.
Website Development Contracts, Part 6: Lawsuit or Arbitration?
Like it or not, disputes do arise from time to time. So it's always a good idea to plan for the worst and hope for the best. A website development contract should identify how the parties will handle disputes. Nowadays, contractual disputes can be handled in a variety of ways, in more than one forum. The most obvious forum, of course, is the courthouse.
Customer loyalty has increased drastically in the last five years, though it has not reached boom status for many brands. Winning repeat business is increasingly difficult, especially with the economic uncertainty brought on by COVID-19. New studies reveal how solidly personalization in marketing drives brand loyalty, however consumers still feel that brands fail to do enough to recognize them as individuals.
Automated CX Strategies to Revitalize Customer Relations
If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers.
Oracle continues to be the big software vendor we love to hate. There are any number of reasons for this, starting with the brash prognostications of founding CEO and current CTO Larry Ellison. Last week, another in a long line of incidents cropped up that will likely provide hours of conversations among analysts at trade conference watering holes, just as soon as such things are again common.
The pandemic has spawned a whole new world of digital parties and get-togethers. People stuck at home are finding innovative ways to socialize, participating in everything from virtual beer tastings to online book club meetings. While the event landscape has been permanently altered by this shift, people and businesses continue to develop new ways of having fun.
Google's E-Commerce Push to Fill the 'Messy Middle'
Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into...
Digital at-home exercise sessions and sales of home exercise and health equipment purchased online are fueling new consumer trends that could permanently supplant old shopping routines.
The digital to-do list for turning customers into fans
In this new checklist, get 10 tips for breaking down barriers to customer satisfaction in your contact center, so you can start boosting revenue growth through improved engagement.
Download your copy for smart advice on:
Infusing agent empathy into your digital CX strategy
Hiring and training agents to deliver best-ever CSAT levels
Which cloud integrations will help you personalize interactions
Women in Tech: 20 Trailblazers Share Their Journeys
Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.
This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces.
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In an era where almost any phone is good enough, the Note 20 Ultra is almost embarrassingly overbuilt. Aside from its massive screen and XL battery, the phone excels in features like wireless desktop and note taking, which most of us just don't need. But if you do need them? Then this is the one with everything — and by "everything" I mean a device with 512GB of built-in storage that costs a shocking $1,450.
— Richard
The next big Netflix innovation: A shuffle show button
Who needs narrative cohesion when it's Friends.
Netflix
Netflix is testing a new "Shuffle Play" feature that could help you find something to watch if you're feeling overwhelmed with options. Based on photos users posted online, the Shuffle Play button is on the profile screen. You can simply click and hope it plays something you like.
Netflix takes into account watched titles and those you've saved to your list for the new feature. It could also randomly play an episode from a series you're currently watching — hopefully with an algorithm trained to avoid any narrative spoilers. Continue reading.
Google's smart displays simplify their multi-room audio settings
Not everything needs to be controlled by voice.
Google
A new interface on Assistant-enabled smart displays, like the Nest Hub Max or JBL Link View, offers expanded controls for adding more speakers to your playback and adjusting volume across different outputs. Continue reading.
Was it because of the pandemic, or was it always going to happen? Untitled Goose Game is picking up a multiplayer mode, hot on the heels of news that PS4 exclusive Ghost of Tsushima is getting its own co-op mode. Maybe it's because we're just not seeing our friends anymore. You will need to wait until September, but it's a free update. Continue reading.
USPS will stop removing mail-sorting machines until after the election
Members of Congress have been railing against attacks on the Postal Service for weeks.
There are no public plans to reinstate machines that have already been taken offline, but no additional units will be removed from service until after the US presidential election in November. Continue reading.
A look back at some of Toshiba's most memorable laptops
Some of these look like they're made for 2020.
Toshiba
Now that Toshiba's officially done with laptops, it's worth looking back at a handful of the company's most memorable devices. While Toshiba certainly churned out plenty of anonymous Windows computers, it also built some machines that were quite ahead of their time. Let Nathan Ingraham take you from the T1100 all the way to some early dual-screen foldable devices. Continue reading.
