| | E-Commerce Minute August 19, 2020 | | Amazon Eyeing Mall Anchor Stores as Fulfillment Centers | | Amazon is huddling with the largest mall owner in the United States to turn anchor stores into fulfillment centers, and possibly retail outlets. The deal with Simons Property Group would give Amazon access to space formerly occupied by Sears and J.C. Penney, both of which have filed for bankruptcy. | | More Consumers Buying Into Digital Payments | | A recent survey of more than 3,000 adult consumers shows that nearly 70 percent prefer digital payment options, such as website and mobile app channels, to pay their one-time bills. | | In-Store Commerce Kicked to the Curb | | Curbside service is one of the more popular strategies that businesses and consumers now use to navigate the 'new normal'. Ideally, it's a contactless, convenient experience for all involved. For curbside pickup to be successful, however, it needs to be as quick and easy as possible for consumers -- and a large part of that ease of use requires adequate business planning and management. | | Website Development Contracts, Part 6: Lawsuit or Arbitration? | | Like it or not, disputes do arise from time to time. So it's always a good idea to plan for the worst and hope for the best. A website development contract should identify how the parties will handle disputes. Nowadays, contractual disputes can be handled in a variety of ways, in more than one forum. The most obvious forum, of course, is the courthouse. | | Consumers Expect More From Brands to Earn Loyalty | | Customer loyalty has increased drastically in the last five years, though it has not reached boom status for many brands. Winning repeat business is increasingly difficult, especially with the economic uncertainty brought on by COVID-19. New studies reveal how solidly personalization in marketing drives brand loyalty, however consumers still feel that brands fail to do enough to recognize them as individuals. | | Automated CX Strategies to Revitalize Customer Relations | | If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers. | | Never Complain, Never Explain | | Oracle continues to be the big software vendor we love to hate. There are any number of reasons for this, starting with the brash prognostications of founding CEO and current CTO Larry Ellison. Last week, another in a long line of incidents cropped up that will likely provide hours of conversations among analysts at trade conference watering holes, just as soon as such things are again common. | | Fun Seekers Revel at Virtual Parties | | The pandemic has spawned a whole new world of digital parties and get-togethers. People stuck at home are finding innovative ways to socialize, participating in everything from virtual beer tastings to online book club meetings. While the event landscape has been permanently altered by this shift, people and businesses continue to develop new ways of having fun. | | TRENDING ON E-COMMERCE TIMES | | Google's E-Commerce Push to Fill the 'Messy Middle' Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into... Read more www.ecommercetimes.com | | | | | | Fitness Products Shatter Online Sales Records Digital at-home exercise sessions and sales of home exercise and health equipment purchased online are fueling new consumer trends that could permanently supplant old shopping routines. Read more www.ecommercetimes.com | | | | | | The digital to-do list for turning customers into fans | | | | In this new checklist, get 10 tips for breaking down barriers to customer satisfaction in your contact center, so you can start boosting revenue growth through improved engagement.
Download your copy for smart advice on:
- Infusing agent empathy into your digital CX strategy
- Hiring and training agents to deliver best-ever CSAT levels
- Which cloud integrations will help you personalize interactions
| | Women in Tech: 20 Trailblazers Share Their Journeys | | | | Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.
This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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