Merchants: Adopting New Payment Technologies Is Easier Than You Think
Consumers increasingly demand seamless ways to purchase wherever they go, and they want their transactions to be quick, safe and, importantly, secure. The fact is, merchants must embrace new methods quickly or risk being left behind. Over the last decade, payment options have evolved in response to developments in technology and changing customer purchasing habits.
How to Adapt Your Customer Service When Crisis Strikes
Customer service doesn't have to suffer while your company goes through a difficult transition. In fact, 78 percent of consumers said they stopped doing business with a company because of poor customer service. Now is the time to show your most valuable buyers how you'll keep them informed, updated and respected throughout this crisis by adapting your practices to the moment.
E-Commerce Optimization During a Crisis and Beyond
In this uncertain and increasingly homebound era, customers are turning online for everything from groceries to cat food. E-commerce optimization is one game that companies struggling for market share in the midst of a pandemic must play.
Consumers and companies worldwide have ramped up online ordering for software products and digital goods as they struggle to improve productivity and security while working remotely and spending more time at home.
Google is integrating its Google Meet videoconferencing app with Gmail, and it already appears as an option in some users' accounts. It is making the service available to everyone for free in the coming weeks, on the Web and through...
Calculate how much time you could save if you had a PIM (product information management) tool to do the work for you. Start building your business case today - it’s quick and easy.
If your contact center agents are working from home, download our Remote Agent Checklist to ensure they can provide exceptional customer experience, no matter where they're based.
Report: 2020 online shopping habits and retailer strategies
Episerver has surveyed over 4,000 global online shoppers about their online consumer behavior and expectations. Download the report to understand consumers’ buying behaviors and learn how retailers are delivering customer-centric digital experiences.
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Animal Crossing on the Switch is a lot of things to a lot of people. Now, it's apparently a catwalk. It seems Nintendo's game is crushing it in this time of lockdown and having nowhere to go.
Now, fashion houses are noticing. Designers like Marc Jacobs, Sandy Liang and Valentino have been showcasing their latest styles in Nintendo's village-building game and sharing download codes for those who want to rep brands. Sandy Liang even launched a virtual pop-up store, with people waiting up to two hours to get the codes and show off inside the game -- no actual retail therapy required.
-- Mat
The next iPhone may have a 120Hz display and better low-light photos
You could also expect an improved Face ID and a big battery.
Engadget
It's already that season -- time to talk about new iPhones. Leaks reported by 9to5Mac outline the 2020 iPhone revamp, with 'pro' handsets that may pack screens with 120Hz refresh rates, similar to the Galaxy S20. Apple waited until this year for a speedy screen as it didn't want a half-step like 90Hz, according to the rumor.
The new phones could also offer camera upgrades, too. They may have improved low-light photography with quicker autofocus, better image stabilization and next-generation Smart HDR, which reduces noise for dimly lit shots. There might even be 3X optical telephoto zoom and a refined digital zoom. Other rumors suggest 5G, bigger batteries and FaceID that taps into wider-angled sensors. Continue reading.
Microsoft now protects Office 365 users against 'reply all' email storms
Thank you.
Thomas Trutschel/Photothek via Getty Images
Microsoft might just save you the next time someone starts a "reply all" email that wasn't needed. The company is rolling out an Exchange feature that protects Office 365 users worldwide against those barrages of unwanted messages. It'll initially help large companies by blocking replies if there are 10 "reply all" messages sent to over 5,000 people within an hour. If that happens, the system will block subsequent replies for four hours and tell users to calm down. Continue reading.
Elon Musk threatens to move Tesla's headquarters due to pandemic lockdown
The company says jobs are at risk.
Getty
Elon Musk is so angry that Tesla's Fremont factory has remained shut due to Alameda County's lockdown order that he says he'll move Tesla's headquarters to Nevada or Texas "immediately". This is a result of Alameda County's decision to keep the Fremont factory shut through May. He also threatened to pull all manufacturing from Fremont "depending on how Tesla is treated in the future." Naturally, this all went down on Twitter.
Tesla itself published a blog post making its case for restarting production in Fremont, including safety measures and the governor's reopening strategy. It also confirmed that a lawsuit had been filed to invalidate Alameda County's restrictions and hinted that 20,000 Tesla jobs (including over 10,000 at the factory) were at stake. Continue reading.
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WHO will launch a COVID-19 app for countries that don't make their own
It may even offer contact tracing for under-resourced countries.
Igor Golovniov/SOPA Images/LightRocket via Getty Images
You've probably heard about COVID-19 tracing apps already, but most are country-specific. The World Health Organization wants to fill in the gaps for countries that are too stretched to develop their own software. The WHO's Bernardo Mariano told Reuters that the organization planned to release a symptoms-assessment app worldwide later in May. Any government could release a customized version of the app, Mariano said, but the stock version will help countries that "do not have anything."
The organization is also looking into adding contact tracing and has talked to Apple and Google about using their joint tracking technology. Legal and privacy issues have stopped the WHO from hopping aboard, however. Continue reading.
