| | Editor's Pick September 4, 2020 | | Reported Data Breaches Decline in H1 2020 | | Data breaches were rampant in 2019, occurring at an unprecedented pace. However, the first half of this year has seen a reduction in the number of reported events. Reported being the operative word. | | Consumers Buying In to Digital Wallets | | The recent rise in digital wallet adoption shows a marked contrast with slow growth in digital wallet use in the U.S. prior to the pandemic. | | CRM is Failing: It's Time to Transition to CXM | | Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of both CRM and CXM products -- in a conversation with Thryv VP Ryan Cantor. | | How Chatbots Improve Employee Productivity in the 'New Normal' | | Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engagement. Here are six ways to improve employee productivity and streamline business operations in the new normal. | | Amazon Vendors: Look at Direct Fulfillment Right Now | | Amazon recently confirmed that it is facing fulfillment center capacity limitations. This is one reason why its Direct Fulfillment program that allows vendors to ship directly from their warehouses to their customers, is going to become increasingly prevalent. Amazon sellers should prepare to adopt Direct Fulfillment immediately. But why is this the perfect moment, and how can its benefits be maximized during the remainder of 2020? | | Software Piracy Spreading With the Virus | | Software piracy involves much more than businesses and consumers using illegal copies of computer programs. What lurks within the pirated copies is often rogue code -- malware -- that can be just as deadly to computers and users' finances. Software companies are reporting that piracy has increased 20 to 30 percent due to COVID-19. | | Linux: 29 Years and Counting as a Powerhouse OS | | When Linux was born on Aug. 25, 1991, it was little more than a hobby for then 21-year old Linus Torvalds. Today the Linux community is estimated to be more than 86 million users strong. Awareness of Linux in the enterprise was nonexistent 29 years ago. Since then Linux has become the backbone of many large and small enterprises. | | Most Tech and Finance Firms Delaying Office Returns Into 2021 | | Tech and finance professionals are joining the ranks of workers in other industries by delaying their return to in-person office work. According to thousands of employees and managers polled about their companies' plans regarding working from home, many U.S. employers have postponed return-to-office plans until as late as the third quarter of next year. | | 25-Year Anniversary: How Windows 95 Forever Changed Personal Computing | | Last week was the 25th anniversary of the biggest and most critical launch in computing history. The year running up to the Windows 95 launch was a fantastic mix of media showcases, previews, speculation and excitement. From the standpoint of demand, nothing that preceded the product even came close; and since then only Apple has been able to drive the same level of excitement. | | Cash Crunch Could Stymie Municipalities' Switch to EVs | | Municipalities throughout the United States have been switching from diesel- and natural gas-powered vehicles to electric vehicles, to cut costs and reduce damage to the environment. However, funds are drying up as governments grapple with falling income due to lower taxes and business activity, along with increased costs to deal with the pandemic. | | TRENDING ON ECT NEWS NETWORK | | Credential Harvesting Attacks Take Aim at Video Meeting Apps Users of video conference tools should be aware of the growing risk of impersonation attacks. Cybercriminals are capitalizing on the exponential increase of users turning to Zoom and other platforms to collaborate across work and friend networks. ... Read more www.technewsworld.com | | | | | | Best Practices to Improve the E-Commerce Checkout Process To deliver exceptional customer experiences at-scale, retailers need to have their finger on the pulse of changing consumer expectations. Modern consumers expect checkout to be seamless and safe, no matter the digital channel or their geographic... Read more www.ecommercetimes.com | | | | | | Automated CX Strategies to Revitalize Customer Relations Vlocity commissioned Utility Dive to survey energy professionals across North America. Findings show more utilities are thinking about customer journey-mapping to design coherent consumer experiences from end-to-end, yet only 20% currently offer... Read more www.crmbuyer.com | | | | | | OpenEEW Formed to Expedite Earthquake Warning Systems A new coalition is building a low-cost solution to save lives in earthquake-threatened regions, rather than garnishing a profit from a new early-warning system. OpenEEW is an open-source IoT project with the goal to save lives by reducing the... Read more linuxinsider.com | | | | | | Women in Tech: 20 Trailblazers Share Their Journeys | | | | Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.
This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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