| | E-Commerce Minute September 9, 2020 | | Tech's Role in the Future of Restaurants | | It's likely that dining establishments will never again operate exactly as they did before coronavirus. Along with altering their physical designs to accommodate the demands of the pandemic, eateries must also turn to new models for order taking, making deliveries, and payment processing. | | SugarCRM Adds AI to Sweeten the Customer Experience Pot | | | | In this exclusive interview with SugarCRM CEO Craig Charlton, CRM Buyer discussed the current state of CRM platforms and how artificial intelligence is key to improved sales, service, and predictability in automated CX.
| | How Customer Conversations Can Create Personalization in E-Commerce | | Ask anyone in the e-commerce space and they'll tell you: it's a numbers game. The numbers we rely on every day offer insights into every aspect of our competitive industry, from the click-through success of advertising campaigns to the conversion rates of specifically placed "Buy Now" buttons. Yet in this world of quantitative analytics, we're losing something: the human element. | | Consumers Buying In to Digital Wallets | | The recent rise in digital wallet adoption shows a marked contrast with slow growth in digital wallet use in the U.S. prior to the pandemic. As more consumers become comfortable using digital wallets -- and possibly begin to prefer them -- it's not a stretch to conclude that many will embrace these shopping habits permanently, causing acceptance rates to continue to grow. | | Amazon Vendors: Look at Direct Fulfillment Right Now | | Amazon recently confirmed that it is facing fulfillment center capacity limitations. This is one reason why its Direct Fulfillment program that allows vendors to ship directly from their warehouses to their customers, is going to become increasingly prevalent. Amazon sellers should prepare to adopt Direct Fulfillment immediately. But why is this the perfect moment, and how can its benefits be maximized during the remainder of 2020? | | TRENDING ON E-COMMERCE TIMES | | 5 Cloud Computing Trends in 2020 and Beyond A paradigm shift is taking place, moving away from legacy in-house IT business services. Here are five trends in cloud computing to consider when plotting an IT infrastructure strategy. Read more www.ecommercetimes.com | | | | | | Retailers to Consumers: Let's Get 'Phygital' The pandemic has exposed one fundamental, seemingly contradictory reality: people like to shop online, but they also crave in-person experiences. This era has also made clear that there's an answer to this conundrum. Read more www.ecommercetimes.com | | | | | | Forrester names NICE inContact CXone a leader in cloud contact center software | | | | CXone is top ranked in “current offering” and “strategy” categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.
Download a complimentary copy of the report to learn: - Which factors matter most when choosing cloud contact center software
- How Forrester evaluates CXone relative to other cloud contact center vendors
- Why now is the time to modernize to a cloud contact center platform
| | Women in Tech: 20 Trailblazers Share Their Journeys | | | | Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.
This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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