| | E-Commerce Minute May 28, 2020 | | How to Create Valuable Customer Conversations | | A pandemic, economic uncertainty and social distancing -- what a kerfuffle we are in. As marketing leaders, it's an incredibly difficult time to direct our teams. Yet, while we're all figuring out how to juggle emotions, families, dogs, toilet paper shortages, and a calendar full of conference calls, the revenue team has to press on in building pipeline and establishing predictable growth. | | Google Aims to Secure Voice Purchases Through Match Feature | | Google has undertaken a pilot program for Voice Match. A limited number of users can use the tool with Google Assistant-enabled smart speakers and smart displays to make in-app digital purchases on Google Play, or to make purchases from restaurants that enable food ordering through Google. | | Report: Shortages Threaten Electronics Supply Chain | | COVID-19's rampage is causing the electronics industry to suffer supply chain setbacks. Product innovation remains incredibly important in today's new normal, but electronics industry product launches have been delayed or canceled due to the pandemic, suggests a new study. | | These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society to a point that it is taking on an outsized role -- the "CRMification" of society. In economics we often see a disruptive innovation climb a ladder as it becomes something that society needs, as well as wants, until it becomes essential. | | Facebook Shops Seeks to Cash In on Online Bonanza | | Facebook has announced Facebook Shops, which will let small businesses set up a single online store accessible from both Instagram and Facebook. Businesses can choose products they want to feature and customize the look and feel of their online shop. | | TRENDING ON E-COMMERCE TIMES | | Microsoft Reimagines Azure Microsoft also announced one of the world's top five publicly disclosed supercomputers at Build, built in collaboration with, and exclusively for, OpenAI. Read more www.ecommercetimes.com | | | | | | What's Going On With Oracle? Financial analysts are saying nice things about its ability to pay dividends even in tough times. Read more www.ecommercetimes.com | | | | | | Step-by-Step Guidance from NICE inContact If your contact center agents are working from home, download our Remote Agent Checklist to ensure they can provide exceptional customer experience, no matter where they're based. Read more get.niceincontact.com | | | | | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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