| | E-Commerce Minute April 14, 2020 | | Get Ready for the New E-Commerce Normal | | | | Two consumer reports on shopping pattern changes during the pandemic offer two main findings: a) It is crucial for merchants to create ways to connect with new and long-term customers; and b) Consumers can not fully solve the empty shelf problem through buying online. | | Open COVID Pledge Makes Critical IP Freely Accessible for Pandemic Fight | | | | Legal experts and leading scientists have teamed up with Creative Commons to create the Open COVID Pledge to help speed up the battle against the coronavirus pandemic. The Pledge gives broad permission to anyone to use intellectual property not otherwise accessible to the public. | | Building a Better Way to Measure Marketing Effectiveness | | | | Now more than ever, when it comes to thinking about advanced analytics or models to tell the story, marketers want to go beyond the click to make the case for certain kinds of investments. What now, then? Where do marketers head from here? | | A 6-Point Plan to Leapfrog to CX Leadership | | | | One topic that has a substantial impact on CX is the transformation of customer service operations using digital tools. Although it is often the engine room for driving transformation and change, it is met with limited success. As enterprises across all industries embark or reflect on learnings from their journey, consider following these 6 steps to success. | | The Pandemic's Toll on Privacy Laws | | | | Cybercriminals long have been taking advantage of the Internet, and now the spread of COVID-19 has sped up their evil work. However, since we don't have a firm grip on all the cybercrime that actually is occurring, it is impossible to guess whether privacy laws can survive the pandemic. | | TRENDING ON E-COMMERCE TIMES | | Concerns Grow That COVID-19 Could Take Down the Internet With an estimated 1 billion people staying home, remote working, or just watching shows online all day, concerns are mounting that the Internet will break under the strain. Read more www.ecommercetimes.com | | | | | | E-Commerce Account Takeovers, Shipping Fraud on the Rise E-commerce account takeovers increased 347 percent and shipping fraud jumped 391 percent from 2018 to 2019, a fraud and identity solutions company reported. Read more www.ecommercetimes.com | | | | | | Webinar: Unlocking the Potential of Password Vault Alternatives Understanding the differing Privileged Access Management solutions can be a challenge, especially for Linux or UNIX environments. Learn how to create a more comprehensive security approach by examining the different approaches of password vaults and privilege management during this webinar. | | Report: 2020 online shopping habits and retailer strategies Episerver has surveyed over 4,000 global online shoppers about their online consumer behavior and expectations. Download the report to understand consumers’ buying behaviors and learn how retailers are delivering customer-centric digital experiences. Read more www.episerver.com | | | | | | 2019 Future of HR Report Paycor asked 500+ CEOS, CFOs and HR executives about their human resources challenges, the impact of artificial intelligence and big data, and their priorities over the next few years. Download this free guide to learn what they said. Read more ecommercetimes.tradepub.com | | | | | | How Great Digital Experiences Unlock Productivity The term "digital transformation" gets thrown around ad nauseam these days. Rarely is it defined with much clarity. Read this article to learn how Chris Bedi, CIO of ServiceNow outlines the two necessary categories of digital transformation. Read more ecommercetimes.tradepub.com | | | | | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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