WazobiaTeach: E-Commerce Minute

E-Commerce Minute

March 3, 2020

Tech Industry Occupies Front Line on Coronavirus Battleground

The coronavirus is posing global threats that are challenging businesses worldwide, forcing them to put new policies and practices into place to prepare for and communicate with their workforces. One of the most critically impacted sectors is the technology industry.

4 Customer Service AI Applications That Work Today

The concept of artificial intelligence improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy, after all. However, customer experience leaders understand that AI-powered tech can transform the way businesses understand core audiences.

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Marketing Maturity Guide

This free whitepaper will guide you through the challenges facing marketers today, as well as offer a few solutions to improve digital maturity so you can get the most out of your campaign spend.

Is Amazon OTT Advertising Right for Your Brand?

Maybe your brand doesn't have a large enough budget for traditional television advertising but you still want your brand featured on televisions across the country. If that's you, then you might want to consider taking a closer look at Amazon's OTT platform.

How Social Selling Changed the Buyer's Journey

The modern buyer does more research up front and online prior to getting in touch with a business by giving it a call. E-commerce businesses that speak to modern buyers on their terms can gain a competitive advantage.

TRENDING ON E-COMMERCE TIMES

Philips Hue Vulnerability Shines Light on Possible IoT Security Nightmare

The Truth About Documents and SMB Security

The Really Big Salesforce-Vlocity Deal

Salesforce last week announced it would buy Vlocity -- a startup with all the markings of a unicorn including a billion-dollar valuation -- for $1.33 billion. A lot of other news came out of the company too, including co-CEO Keith Block stepping down and another record revenue and earnings announcement.

Microsoft Injects New AI Features Into Dynamics 365

Microsoft has unveiled several new AI capabilities across Dynamics 365 applications and a new solution to help project-centric services organizations transform their operations.

A D V E R T I S E M E N T

[Report] The State of Customer Service Automation

The first and only report of its kind that looks at the impact of customer service bots on standard contact center KPIs such as CSAT, TTR and TTFR. We've analyzed 71 million bot interactions, and the findings are astonishing.

Read more
go.helpshift.com

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