Wednesday, 30 November 2016

[Webinar] Omnichannel Customer Engagement: From Vision to Results


BEST PRACTICE WEBINAR

Omnichannel Customer Engagement: From Vision to Results
The Vodafone Success Story

North America: Dec 7 at 11am PT / 2pm ET
Latin America: Dec 7 at 1pm CST / 5pm BRST
Europe, Middle East and Africa: Dec 8 at 3pm GMT / 4pm CET
Asia-Pacific: Dec 8 at 10am SGT / 1pm AEDT
India: Dec 8 at 10:30am IST

Vodafone has 8000+ agents handling over 18 million monthly interactions across multiple channels. Their multiple legacy systems for voice and siloed infrastructure for digital channels led to fragmented experiences for both agents and customers. 

Join Jörg Knoop, Head of Contact Centre and Telesales Capabilities, Vodafone as he discusses:

  • Steps taken to transform people, processes and technology to deliver personalized customer experience
  • How Vodafone uses omnichannel routing to steer customers to the right agent with the right skills
  • How they achieved a turnaround in Net Promoter Score (NPS) for all digital channels and voice

 

This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific!

Can’t make the live event? Register anyway and we will send you a link to the recording.

Best regards,
Genesys Webinar Team
SPEAKERS

Jorge-crop

Jörg Knoop
Head of Contact Centre and Telesales Capabilities, Vodafone

Lisa Abbot.JPG

Lisa Abbott
Sr. Director Product Marketing, Genesys
Genesys - The leader in omnichannel customer experience and contact center solutions. Find out more at www.genesys.com

 

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