Redefine what's possible in customer service automation. Join our series to learn how CXone Mpower orchestrates AI-powered workflows, agents, and knowledge to achieve the C-suite's ultimate goals—lower costs and higher satisfaction on a massive scale.
Here's what you can expect from each session:
Day 1: How to Build a Foundation for AI-Powered Service
Tuesday, February 25th at 11:00 AM ET Explore the key trends and challenges shaping the future of customer service and how to establish a strong foundation with an AI hyper-platform. Featuring:
- Robin Gareiss CEO and Principal Analyst, Metrigy
- Andy Traba VP of Product Marketing, NICE
Day 2: The Big CX Picture: Aligning People, Processes, and AI Wednesday, February 26th at 11:00 AM ET Discover why alignment across teams and systems—powered by AI—is critical for driving meaningful customer outcomes and how one unified platform can accelerate results. Featuring:
- Liz Miller VP and Principal Analyst, Constellation Research
- Tamsin Dollin Director of Product Marketing, NICE
Day 3: CXone Mpower in Action: The Future of AI-Powered Experiences Thursday, February 27th at 11:00 AM ET See CXone Mpower in action with a live demo, showcasing groundbreaking innovations like agentic AI, experience memory, and proactive engagement to redefine what's possible. Featuring:
- Amy Stapleton Senior Analyst, Opus Research
- Jennifer Wilson Director of Product Marketing, NICE
