Top 10 CX Trends in 2025

Navigate the changing 2025 CX landscape

‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌     Get essential insights into what's next for business CX and AI In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power of cloud, digital, and AI technologies will launch themselves to the forefront of delivering exceptional customer experiences. So what's next when it comes to CX and AI? This eBook explores the top 10 CX and AI trends for 2025, including: The true impact CX and AI have on business success How predictive analytics help anticipate needs and resolve issues faster What technology to implement to establish governance of content Why a digital-first approach is essential, but how to keep the human touch Secure your CX planning priorities for ultimate success in 2025.         Discover the trends         www.nice.com | Contact Us       NICE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of NICE, 221 River St, 10th floor, Hoboken, NJ 07030. Click here If you wish to unsubscribe from future NICE emails.     Forward to a friend

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You Asked: Can AI End the CX Frustration Loop?

Register for the webinar

‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌     Hi there, Join our NICE Talks to hear answers to questions you ask about AI for CX. In each session, we will take a deep dive into one pre-selected question. This week you asked— Can AI End the CX Frustration Loop? Featuring guest speaker Christina McAllister, Senior Analyst at Forrester, and Elizabeth Tobey, Head of Marketing, AI & Digital at NICE, who will discuss: How AI can help reduce repetitive tasks and create seamless customer interactions. The importance of personalized, human-centered AI for delivering better customer experiences. Why companies need to move beyond generic AI solutions and embrace more adaptive, customer-centric approaches. Practical examples of self-service AI that works—and where it can fail. The key steps your company can take to improve digital-first customer service using AI. Join us on Thursday, October 17th at 11 AM EDT. Even if you can't make it to the live session, be sure to register, and we'll send you the session recording to watch at your convenience.         Register         www.nice.com | Contact Us       NICE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of NICE, 221 River St, 10th floor, Hoboken, NJ 07030.

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Build faster, scale further with Airtable

Tired of AI hype without results? Airtable delivers the final mile of AI for enterprise operations. Learn more New features   Give teams the ability to customize apps to solve unique use cases, while maintaining enterprise-grade governance at scale.   App Library Standardize processes across departments with a consistent data structure. Package and scale AI best practices.    HyperDB Put data to work at massive scale. Operationalize data sets with tens of millions of records. Sync with data platforms like Snowflake and Databricks.   App Sandbox & Org Branding Make changes to apps in a safe environment. Bring coherence to the end user experience.  Learn more Ready to get started? Talk to sales today →

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Build faster, scale further with Airtable

Empower every function in your company to pivot on a dime. Discover why Airtable is the digital operations platform of choice for the enterprise.   Learn more New features   Give teams the ability to customize apps to solve unique use cases, while maintaining enterprise-grade governance at scale.   App Library Standardize processes across departments with a consistent data structure. Package and scale AI best practices.    HyperDB Put data to work at massive scale. Operationalize data sets with tens of millions of records. Sync with data platforms like Snowflake and Databricks.   App Sandbox & Org Branding Make changes to apps in a safe environment. Bring coherence to the end user experience.  Learn more Ready to get started? Talk to sales today →

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E-Commerce Minute for ebuka

Latest Headlines from the E-Commerce Times

View Online   E-Commerce Minute September 25, 2024 Retail Readiness Shifts to AI-Powered Conversations Over Search AI integration is leading one of the most innovative merchandising trends by creating a conversational-like online shopping experience. However, the process requires retraining consumers to shop in a new way. Read Article S P O N S O R E D Overcome Financing Barriers Learn how to leverage fast funding for inventory, marketing, or expansion. Download our free eBook and fuel your eCommerce growth. Global E-Commerce Transactions Will Skyrocket to $11.4T by 2029: Report A critical driver of growth will be alternative payment methods (APMs), such as digital wallets, account-to-account payments, and buy-now-pay-later, which will spur e-commerce in the world's emerging markets. Read Article 4 Ways Search Merchandising Boosts Online Retail Conversion Rates Search engines are powerful tools for guiding shoppers to relevant products on online retail sites. However, to maximize revenue and deliver the best possible shopping experience, relying on search engines alone isn't usually the best approach. Read Article Quality Leads That Turn Into Deals Full-service marketing programs from the E-Commerce Times deliver sales-ready leads. Get started today with custom lead generation promotions tailored to your targeting requirements.  Learn More Amazon Delivery Drone Noise Annoys Some Residents of Texas Town Some residents of College Station, Texas, are finding noise pollution from Amazon delivery drones disturbing, a problem the giant retailer is seeking to remedy as it plans to expand its Prime Air program. Read Article Solving the Profitability Challenge in Cross-Border E-Commerce A key pain point for e-commerce merchants expanding their sales to cross-border markets is dealing with international customer returns. However, handling unwanted products from foreign customers does not have to be a deal breaker for expanding sales. Read Article TRENDING RETAIL AI-Powered Open Commerce Network Could Disrupt Online Retail ARTIFICIAL INTELLIGENCE AI Robot Aims To Slash Cost of E-Commerce Deliveries E-COMMERCE E-Commerce Returns’ Billion-Dollar Burden on Business and the Planet MORE RESOURCES Newsletters This newsletter was sent in response to your request on an ECT News Network website. To check out our other newsletters, please visit the gallery. Feedback We welcome your feedback. To share your thoughts or ideas, please use our online form. Advertising To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links: Contact Sales | Media Kit | Rate Card | Lead Generation © 2024 ECT News Network, Inc.

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