| | Editor's Pick October 19, 2021 | | Apple Unveils New Muscular MacBooks, Refreshes AirPods, Adds $5 Music Service | | Two new processors were also unveiled by Apple. The M1 Pro supports up to a 10-core CPU and 16-core GPU, as well as up to 32 GB of unified memory. The M1 Max supports a 10-core CPU, up to 32-core GPU, and 64GB of unified memory. Apple claims that the new Macs can get up 21 hours of battery life. | | NICE Platform Answers Call for Hyper-Personal CX Tools | | When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers to deliver superior service levels that scale on every channel. | | BlackBerry IVY and the Future of Electric Vehicles | | BlackBerry's automotive initiatives are increasingly focused on electric vehicles that need help to reach their full potential. Last week the company highlighted the coming experience with EVs. Tech analyst Rob Enderle found the description compelling and explains why in this week's column. He closes with his product of the week, the new Huawei Watch 3. | | Privacy Concerns Key Reason Buyers Flee Online Retailers | | Shopper discontent with online retail sites is localizing to two major concerns. Spoiler alert: customer experience per se is not in this ranking. | | Cloud Security Holes Are Invites for Ransomware: Report | | While migration to the cloud is at an all-time high, so is the growth of ransomware peddlers. A global IT talent shortage makes it unlikely that enterprises can hire enough new staff to meet the cloud security challenge and neutralize the acceleration of ransomware events. | | Surround strategy is the antithesis of rip and replace. Rather than replacement, a business can move parts of its workload from some workhorse system, say ERP, to Zoho -- where things like pre-built reports and Zia, an AI-based digital assistant, can help business users interrogate data stored on the mothership. | | TRENDING ON ECT NEWS NETWORK | | Walmart Announces Merchandise Hub for Netflix Walmart and Netflix are teaming up to sell merchandise pegged to the streaming media provider's content. The Netflix Hub brings together some of its most popular shows in its first digital storefront with a national retailer. Read more www.ecommercetimes.com | | | | | | Chip Shortages Likely To Linger Through 2022 "Companies are realizing that supply chain issues could cause problems, and so many companies shifted more from the just-in-time method of manufacturing to building up a lot of inventory," said IDC Research Director Phil Solis. Read more www.technewsworld.com | | | | | | Logical CX Now Vital to Retail Brand Building A pair of recent studies highlight changing shopper attitudes as the pandemic continues its stranglehold on the supply chain for most industries. Two clear-cut consumer trends have surfaced: online shoppers want more self-service options and... Read more www.crmbuyer.com | | | | | | Canonical Launches Ubuntu 21.10 With Few Surprises Canonical has released Ubuntu 21.10, Impish Indri. The new version of its flagship OS has a heavy focus on cloud-native, AI/ML, and Ubuntu developers on Windows. This is not a major distro upgrade. Rather, it is a holding action that is... Read more linuxinsider.com | | | | | | Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today. | | We welcome your feedback. To share your thoughts or ideas, please use our online form. | | This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions. | | To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
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