According to Gartner®, those who have calculated how customer satisfaction is associated with business outcomes are 29% more likely to report CX budget increases and a third less likely to report decreases in their CX budget.
Can you
prove your customers are
satisfied?
The Gartner report, "Prove the ROI Business Case of Customer Experience Programs While Staying Customer-Centric," is your step-by-step guide.
This complimentary report reveals insights on:
- Making the case for the business value of satisfied customers
- Ascertaining business metrics that are most important to your leaders
- Using customer-sourced and transactional data to demonstrate ROI
- Showing the importance of investments to improve customer perception
Start proving your CX ROI case now.
