Wednesday, 30 September 2020

E-Commerce Minute

E-Commerce Minute
September 30, 2020
New Service Relays Customer Texts to In-Store Phone Lines
Curbside pickup has become a necessary option to offer customers since the onslaught of COVID-19. In fact, some shoppers will not consider doing business with a retailer or restaurant that does not offer curbside service. The TextMeAnywhere solution helps make the associated logistics to service curbside easier to execute for small businesses. 
Virtual Travel Marketing's Cure for Wanderlust
While many people have been stuck at home during the pandemic, virtual travel marketing has emerged to help fill the void felt by those who yearn for faraway places. The E-Commerce Times caught up with some virtual travel experts to discover how they're using various technologies to give folks the opportunity to explore the world without leaving their homes.
The Ease and Risk of Buy Now Pay Later Plans
Buy now pay later, or "BNPL" services are growing in popularity during the pandemic as they enable consumers to pay for purchases over a short time with no interest and a small starting payment. However, money experts urge caution. Similar to credit cards, BNPL services can negatively impact credit scores and land people in debt or collections if not used properly. 
7 Steps to Restoring Trust in Business Telephone Calls
Robocalls, spam and call spoofing have all but destroyed Americans' trust in telephone calls -- to the point that many individuals have essentially stopped answering the phone. Here are seven steps that organizations can take to combat erroneous call blocking and increase answer rates. These measures will help businesses optimize contact operations, increase call performance, and protect and promote their brands by restoring trust in calls.
How to Protect Mobile Apps Against Sneaker Bots
Automated purchasing bots, also known as "sneaker bots," "click bots," "Instacart bots" and other names, are ruining the online shopping and gig economy experience for both consumers and workers. These bots can cause considerable damage to a mobile business' reputation and bottom line. There are a number of measures that e-tailers should take a to protect their mobile apps from sneaker bots.
A Unique Moment in Time for E-Commerce
E-commerce is experiencing rapid growth with no sign of slowing down. Retailers and brands are finding that the new normal in retail and e-tail marketing is much like trying to hit a moving target. They have to take a refined aim and build in some lead time. This marketing strategy requires businesses to adjust their digital infrastructure and tactics. Otherwise, they will miss the target as consumers prepare for their holiday marketing and ad campaigns.
TRENDING ON
E-COMMERCE TIMES
US E-Commerce Firms in the Dark on European Privacy Rules

The U.S. Commerce Department is attempting to negotiate an agreement that would help thousands of U.S. companies comply with policies designed to protect the personal privacy of European citizens.

Read more
www.ecommercetimes.com
How to Tailor an Optimal Q4 Retail Strategy

This year, with all of the uncertainty surrounding the global pandemic, many consumer markets are faced with the fear of steep declines of in-person shopping, thus leading to a potential downtick in sales. This may seem daunting...

Read more
www.ecommercetimes.com
FEATURED RESOURCES
Forrester names NICE inContact CXone a leader in cloud contact center software
CXone is top ranked in “current offering” and “strategy” categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

Download a complimentary copy of the report to learn:

  • Which factors matter most when choosing cloud contact center software
  • How Forrester evaluates CXone relative to other cloud contact center vendors
  • Why now is the time to modernize to a cloud contact center platform
Women in Tech: 20 Trailblazers Share Their Journeys
Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.

This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. 
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Tuesday, 29 September 2020

You're Invited: Attend the Salesforce Industries Summit

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Salesforce Industries Summit
 
The world changed quickly in 2020. But your business can move faster than ever before. Discover industry-specific clouds built for today's challenges.

Join us for the upcoming virtual *Salesforce Industries Summit. See the next chapter for Vlocity and the world's #1 CRM cloud platform, Salesforce. We're bringing together experts and a wealth of valuable content tailored to your industry to help you achieve the fastest time-to-value, drive transformation and accelerate business growth. 

On September 30th, the event begins with a live broadcast of "The Fastest Path to Digital Transformation" featuring executive keynotes from David Schmaier, CEO of Salesforce Industries and visionary customers.

Then, from October 5th - 15th, 2020, Industry Channels will go live, with deep dives into driving digital transformation in your specific industry. Visit the Industry Channels to register and see a preview of the episodes.
 
At the Salesforce Industries Summit, you'll hear more about:  
  • New and exciting innovations across Salesforce's industry product portfolio. Leverage purpose-built industry apps, integrations, data models, and 700+ pre-built processes.
  • Leadership strategies and valuable insights from your industry peers, including practical approaches they are implementing to accelerate change and drive value in their businesses
  • Ask-the-Expert sessions and live demos by an array of subject matter experts
*On June 1, 2020, Salesforce closed its acquisition of Vlocity. The Salesforce Industries Summit is the official launch event announcing that Vlocity is now Salesforce Industries. While the Vlocity brand name is changing, Vlocity products are remaining the same but will now be enhanced by Salesforce capabilities and available under the Salesforce Industries name.
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Vlocity - Industry Cloud Apps
Built natively on the Salesforce platform, Vlocity, a Salesforce company, is a leading provider of industry-specific cloud and mobile software for the world's top communications, media and entertainment, energy, utilities, insurance, health, and government organizations. Vlocity possesses deep expertise in vertical industries enables organizations to digitally transform while delivering seamless, industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital adoption and simplicity.
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