Tuesday 1 September 2020

E-Commerce Minute

E-Commerce Minute
September 1, 2020
Software Piracy Spreading With the Virus
Software piracy involves much more than businesses and consumers using illegal copies of computer programs. What lurks within the pirated copies is often rogue code -- malware -- that can be just as deadly to computers and users' finances. Software companies are reporting that piracy has increased 20 to 30 percent due to COVID-19.
Best Practices to Improve the E-Commerce Checkout Process
To deliver exceptional customer experiences at-scale, retailers need to have their finger on the pulse of changing consumer expectations. Modern consumers expect checkout to be seamless and safe, no matter the digital channel or their geographic location. Let's look at best practices that retailers are using to revamp their checkout experience. 
5 Cloud Computing Trends in 2020 and Beyond
Cloud technology has matured substantially during the past 15 years, and now a paradigm shift is taking place, away from legacy in-house IT business services, to a cloud-first technology-driven agile workplace. Here are five trends in cloud computing for organizations to consider when plotting an IT infrastructure strategy.
CRM is Failing: It's Time to Transition to CXM
Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process and the impact of both CRM and CXM products in a conversation with Thryv VP Ryan Cantor.
Holiday Shopping Forecast: Less Spending, More Empathy
The 2020 holiday shopping forecast and consumer spending patterns well into next year will be marked by a pullback in spending, an increase in consumer expectations for brand behavior, and a focus on supporting small businesses. Marketers are advised to focus on brand values and trustworthiness to combat the continuing challenges retailers face in courting consumers across all generations.
Summer Stats Show a Frenzy of Sales and a Flurry of Fraud
Despite the struggles the pandemic imposes on the economy, consumer activity gives both retailers and e-tailers hope for continued growth as the recovery persists. Though fraud continues to escalate as criminals take advantage of card-not-present payment methods, including buy online pick-up in store (BOPIS), or click-and-collect.
Retailers to Consumers: Let's Get 'Phygital'
The pandemic has exposed one fundamental, seemingly contradictory reality: people like to shop online, but they also crave in-person experiences. This era has also made clear that there's an answer to this conundrum: to provide shopping experiences that combine both physical and digital elements. Also known as "phygital" experiences, these strive to give customers the best of both the online and in-person worlds.
How Chatbots Improve Employee Productivity in the 'New Normal'
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engagement. Here are six ways to improve employee productivity and streamline business operations in the new normal.
TRENDING ON
E-COMMERCE TIMES
Shopping Trends Emphasize Need for Marketing Foresight

Changes in consumer buying habits reveal a growing competition between old versus new shopping habits. The E-Commerce Times discussed the implications of these new consumer buying trends with marketing experts.

Read more
www.ecommercetimes.com
10 Types of Social Proof and What Makes Them Effective

Let's examine 10 kinds of social proof strategies -- and how and why they work. This information can deepen your understanding of the foundations of why people follow people, and you can use these in your own marketing strategies.

Read more
www.ecommercetimes.com
FEATURED RESOURCES
Forrester names NICE inContact CXone a leader in cloud contact center software
CXone is top ranked in “current offering” and “strategy” categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

Download a complimentary copy of the report to learn:

  • Which factors matter most when choosing cloud contact center software
  • How Forrester evaluates CXone relative to other cloud contact center vendors
  • Why now is the time to modernize to a cloud contact center platform
Women in Tech: 20 Trailblazers Share Their Journeys
Successful women in the tech trenches share their insights and tackle subjects ranging from how to search out a strong mentor to how to be one -- from how to advance in a large company to how to start your own firm.

This book is an excellent guide for students considering STEM courses, graduates pondering job choices, and career changers at any stage in life. It's also a useful tool for school and career counselors, recruiters, and HR pros eager to diversify their workplaces. 
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