Editor's Pick: Technology Tools and Customer Engagement: It's Complicated

Technology Tools and Customer Engagement: It's Complicated

Ross Paquette Jun 25, 2019 11:38 AM PT

The most successful brands today are those that have created engaged audiences and an exceptional customer experience. They have managed to humanize the most unsentimental of buying processes, and somehow made it look easy. Providing a world class customer experience is so profitable that Gartner has estimated the CX and CRM software market alone to be worth $48.2 billion and rising steadily. [More...]

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The Greening of E-Commerce E-commerce by its nature involves a lot of packaging and shipping, and e-commerce companies can't always control how their products get sent. There are ways to make these processes more sustainable, however, and the benefits might well be worth the effort. "E-commerce won't stop growing anytime soon," said Mark Bastiaanssen, CEO of Shiptimize. "Many models are currently being tested." [More...]

Proposed Law Would Force Big Tech to Reveal Value of Consumer Data A Democrat and a Republican have filed a U.S. Senate bill to require companies to report to financial regulators and to the public what consumer data they collect and how they leverage it for profit. "When a big tech company says its product is free, consumers are the ones being sold," said Sen. Josh Hawley, R-Mo. "These 'free' products track everything we do." [More...]

Next-Gen Raspberry Pi 4 Packs Power Plus Potential The next big Raspberry Pi thing is now here, with lots more computing power and more options. The Raspberry Pi Foundation has announced the availability of Raspberry Pi 4, a comprehensive upgrade that touches nearly every element of the computing platform. Users have a choice of three memory capacities. The entry-level 1 GB RAM retains the signature $35 price; 2 GB costs $45; 4 GB sells for $55. [More...]

6 Things We Won't Be Able to Live Without in 2035 Things rarely happen as fast as we think or progress as slowly as we hope. We all thought we'd have flying cars by the end of last century, for instance, but we are due to be up to our armpits in them by the end of next decade if the impressive number of trials continue to go well. I touched on the drone drop issue a little last week, and I have been thinking about it ever since. [More...]

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iPadOS is the upgrade Apple's tablet needs

It's Tuesday, June 25, 2019. Hey, good morning! You look fabulous. Hey, there! Bill Gates regrets that he didn’t beat Android in mobile, we give our mixed verdict on the new Harry Potter mobile game and review Apple’s new iPad OS. (View in browser.) Microsoft’s attempts to win at mobile were unremarkable. Bill Gates says his ‘greatest mistake’ was not beating Android The founder of Microsoft recently admitted in an interview at venture-capital firm Village Global that his biggest mistake was not making what Android came to be. Gates admitted that the company struggled to adjust to mobile, as both the iPhone and Google’s Android swept up customers in the smartphone revolution. If you don’t remember Windows Mobile, well, let’s just say you’re not missing out on much. Experiments launched included LightSail 2 and the Deep Space Atomic Clock. SpaceX's 'challenging' Falcon Heavy mission launch goes 2/3 on booster landings The company described last night’s STP-2 mission as one of the "most challenging" launches in its history. It's also the first Falcon Heavy launch to reuse side boosters, which previously took flight just 74 days ago on the Arabsat-6A mission.In order to deploy two dozen satellites, it had to execute "four separate upper-stage engine burns, three separate deployment orbits, a final propulsive passivation maneuver and a total mission duration of over six hours." Most of that went according to plan, but an attempt to land the center core on a drone ship didn’t quite make the target. Better luck next time? How does that work? BMW Vision M Next: An autonomous car for people who love driving At its NextGen event in Munich, Germany, BMW took the wraps off the Vision M Next concept. This i8 inspired plug-in hybrid promises the best of both worlds. An autonomous car that'll get you to your destination while you relax or catch up on work; and a sports car with enough power to quicken the pulse while under a driver's control. Sponsored Content by Stack Commerce This Salesforce training bundle is $29 today No specs included. BMW hints at the future of electric motorcycles with the Vision DC Roadster Also unveiled at BMW's NextGen event, the Vision DC Roadster concept takes the iconic design of the company's two-cylinder boxer engine and puts a battery inside. The result is a naked bike that, while very much a concept design, still looks the part of a BMW bike. Hands-on with iOS 13’s tablet-focused version. iPadOS makes Apple's tablets feel like a priority again After using the tablet edition of iOS 13 for a few days, Chris Velazco says he’s "already impressed with the changes Apple has made… Apple addressed many of the criticisms that prevented the iPad Pro from being the do-it-all computer it aspires to be. As for everyone else, they'll benefit from subtle performance improvements and some extra polish." You’re going to love the new Apple Maps. iOS 13 preview: Shaping up to be a huge update Yes, there are more new features than just Dark Mode. Often Riddikulus. A weekend with 'Harry Potter: Wizards Unite' Mat Smith and Dan Cooper grew up in the UK at the right age to witness the birth of Pottermania. The Harry Potter novels are firmly encoded in their very British psyches, and both are fans of augmented reality, GPS-connected mobile games. So it made plenty of sense that they spend a weekend playing Harry Potter: Wizards Unite. For when you’re looking to cut costs without really cutting costs. Leica's new 'entry' M rangefinder camera costs $3,995 Gorgeous, pricey camera company Leica has announced an M-E (Typ 240) model that keeps the petite rangefinder design, paired with a 24-megapixel full-frame CMOS sensor. It’ll land on July 25th for $3,995, which makes it a keenly priced camera… for a Leica. (Recall that other M-Series cameras hover around eight thousand dollars. I spelled that out for emphasis.) But wait, there's more... 1. Microsoft's dual-screen tablet could run Android apps 2. Amazon Echo Show 5 review: A $90 Alexa display with alarm clock smarts 3. macOS Catalina preview: It's all about the apps 4. Apple's Seattle workforce will quintuple by 2024 5. Xiaomi's new Mi CC phones are aimed at young people 6. Sidewalk Labs finally publishes its smart city master plan 7. Apple releases public betas of iOS 13, iPadOS and macOS Catalina

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Editor's Pick: 6 Things We Won't Be Able to Live Without in 2035

6 Things We Won't Be Able to Live Without in 2035

Rob Enderle Jun 24, 2019 11:53 AM PT
	Things rarely happen as fast as we think or progress as slowly as we hope. We all thought we'd have flying cars by the end of last century, for instance, but we are due to be up to our armpits in them by the end of next decade if the impressive number of trials continue to go well. I touched on the drone drop issue a little last week, and I have been thinking about it ever since. [More...]

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What Shifting Data Use Means for Pay-TV and Video Services For many, Netflix was the first wake-up call that a new-generation of online or technology companies could have a significant impact on pay-TV businesses. Over a 10-year period, Netflix grew from a U.S.-only DVD-by-mail service to a force in the international video entertainment industry. Netflix operates in 190-plus countries, and it has approximately 149 million subscribers. [More...]

With Regolith, i3 Tiling Window Management Is Awesome, Strange and Easy Regolith Linux brings together three unusual computing components that make traipsing into the i3 tiling window manager world out-of-the-box easy. Much of the focus and attraction -- as well as confusion -- for newcomers to the Linux OS is the variety of desktop environments available. Some Linux distributions offer a range of desktop types. Others come only with a choice of one desktop. i3 provides yet another option. [More...]

Oracle Does OK - Surprised? To all the geniuses who advised selling Oracle shares ahead of this week's earnings call: You might want to recheck your calculations. On your slide rule. The headline on Oracle's statement is all you need to begin the self-recriminations: "Q4 FY19 GAAP EPS UP 36% TO $1.07 and NON-GAAP EPS UP 23% TO $1.16." What were the naysayers thinking? More importantly, what were they thinking with? [More...]

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Copyright 2019 ECT News Network, Inc. All Rights Reserved.
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