E-Commerce Minute: Friday -- January 25, 2019
The E-Commerce Times -- E-Business Means Business
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Headline Scan Marketing Mindfulness: A New Age of Digital Consciousness CRM's Shift Toward Oligopoly DoL Seeks $400M for Oracle Workers Underpaid Due to Discrimination Apple Pay's US Expansion Will Fuel Mobile Payment Turf Wars Future Whisper Coaching: Will AI Do All the Whispering? Message From Our Sponsor B2B Marketers: Start Strong in 2019
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http://www.ectnews.com/adsys/link/?crid=10206/ABM Today's Story Highlights
Marketing Mindfulness: A New Age of Digital Consciousness 
In this era of stress and anxiety, being able to slow down, breathe, and
focus on the moment at hand are key skills for surviving and being
successful. Mindfulness has become a vital commodity, and those who can
coach others to live more mindfully are in particularly high demand. An
industry has grown up that offers everything from streaming yoga classes
to meditation apps.
http://www.ecommercetimes.com/story/85814.html CRM's Shift Toward Oligopoly 
As markets mature, they trend toward oligopoly or even outright
monopoly. There isn't much difference, because an oligopoly has several
members instead of just one. Examples include electric power generation,
an oligopoly made up of vertically integrated monopolies in most areas,
and the airline industry -- an oligopoly made up of many airlines that
may have monopolies in regional hubs.
http://www.ecommercetimes.com/story/85811.html DoL Seeks $400M for Oracle Workers Underpaid Due to Discrimination 
The U.S. Department of Labor has filed a court action against Oracle for
underpaying non-white male employees by as much as $400 million. "Oracle
suppressed starting salaries for its female and non-White employees,
assigned them to lower level positions and depressed their wages over
the years they worked for Oracle," states a filing by the DoL's Office
of Federal Contract Compliance Programs.
http://www.ecommercetimes.com/story/85809.html Apple Pay's US Expansion Will Fuel Mobile Payment Turf Wars 
Apple on Tuesday announced more large retailers will accept Apple Pay:
Target, Taco Bell, Hy-Vee supermarkets in the Midwest, Speedway
convenience stores, and the Jack in the Box fast food chain. With those
additions, 74 of the top 100 merchants in the United States, and 65
percent of all retail locations across the country, now support Apple
Pay, the company said.
http://www.ecommercetimes.com/story/85806.html Future Whisper Coaching: Will AI Do All the Whispering? 
The customer experience battle is being fought in the contact center.
Whether it's a service line or an inside sales call making first
contact, the phone is often the medium that matters in moments of truth.
When customers are talking to an inside sales rep or an agent in a
support organization, the ideal interaction is often described by
customers as "a conversation."
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