E-Commerce Minute

E-Commerce Minute: Wednesday -- November 28, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
The Unsustainability of Black Friday and Cyber Monday for E-Commerce
How to Choose a B2C E-Commerce Suite
The Downward Spiral Into Crypto-Criminal Chaos
How To Gather and Broadcast Genuine Customer Testimonials
Reining In Social Media Without Crippling It
How to Protect Your Company's Online Reputation
Siri Needs an Attitude Adjustment
Governance: An Overlooked but Critical CX Solution

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Today's Story Highlights

The Unsustainability of Black Friday and Cyber Monday for E-Commerce

Black Friday made its debut sometime in the 1960s as the day to help
retailers move from the red to the black in profits. The day-after-
Thanksgiving shopping extravaganza has grown well beyond its roots since
then. Last year, at the peak of Black Friday, shoppers were spending
nearly $1 million per minute. However, the origins of Black Friday were
pre-Internet.
http://www.ecommercetimes.com/story/85704.html

How to Choose a B2C E-Commerce Suite

In order to grow, brick-and-mortar stores realize they must use their
digital touchpoints to enhance their customers' in-store experiences.
Online retailers recognize they need to separate themselves from the
pack through faster and more informative shopping experiences. And
omnichannel sellers and brands are aware they need to provide their
customers with a seamless, cross-channel experience.
http://www.ecommercetimes.com/story/85701.html

The Downward Spiral Into Crypto-Criminal Chaos

As if e-commerce companies didn't have enough problems with transacting
securely and defending against things like fraud, another avalanche of
security problems -- like cryptojacking, the act of illegally mining
cryptocurrency on your end servers -- has begun. We've also seen a rise
in digital credit card skimming attacks against popular e-commerce
software such as Magento.
http://www.ecommercetimes.com/story/85700.html

How To Gather and Broadcast Genuine Customer Testimonials

Most of us understand how overwhelming it can be moving to a new city.
Surrounded by a host of options for dining, shopping, daycare, leisure
time, auto mechanics and everything else under the sun, making an
educated decision on where to go involves some groundwork. So what is
there to do? Many of us will turn to a new coworker or neighbor for
recommendations.
http://www.ecommercetimes.com/story/85699.html

Reining In Social Media Without Crippling It

Earlier this year, in response to reports that Russian actors had used
Facebook to disrupt the 2016 election, I wrote a few pieces about how
one might go about fixing the problem. I am not sure I have solutions
for everything, but what motivates me is the sagging feeling that
settles in whenever society throws up its hands and punts. We can do
better.
http://www.ecommercetimes.com/story/85696.html

How to Protect Your Company's Online Reputation

When it comes to business, you're only as good as your reputation.
Indeed, your reputation is your brand. It is the substance your logo
represents; it is the glue in customer brand loyalty. In a word,
reputation is everything. Yet it's not entirely under your control. That
doesn't mean you are helpless as a victim of false accusations, ratings,
or wrongful attacks on your company's character, however.
http://www.ecommercetimes.com/story/85698.html

Siri Needs an Attitude Adjustment

You would think that a successful company like Apple would want to learn
what ticks off its customers, and then fix the problems. You would think
that it would learn that its negative-thinking artificial intelligence
assistant, known as "Siri," is ticking off users. Few people want to
hear the opinion of a computer, especially when it contradicts their own
opinion in a negative way.
http://www.ecommercetimes.com/story/85692.html

Governance: An Overlooked but Critical CX Solution

Today's customer feedback world is extremely complex with data coming
from a variety of sources. With the growing number of cross-functional
teams and silos within an organization, leaders have been finding it
increasingly difficult to capture the full 360-degree view of the
customer to drive true change within an organization. While it's clear
that problems exist, what's less straightforward is why .
http://www.ecommercetimes.com/story/85694.html

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The Morning After: Netflix's 'Cowboy Bebop' remake

Engadget Email Newsletter

It's Wednesday, November 28, 2018.

Hey, good morning! You look fabulous.

Good morning! Even more good news for anime fans with a Netflix sub. This time, it’s Cowboy Bebop. There’s also plenty of reports from the LA Auto Show, and a ketogenic-diet breath analyzer… that looks like a vape pen.

(View in browser.)

At $599, these headphones are too expensive for most, no matter how good they are.

Dolby Dimension headphones review: Excellent sound, exorbitant price

According to Billy Steele, Dolby’s Dimension headphones are an enticing blend of outstanding audio and useful features, but the price is too high for many to consider adding these to their collection of binge-watching gear. They’re $599 -- eep.

Even more anime.

A ‘Cowboy Bebop’ live-action series is coming to Netflix

Netflix is following up on yesterday's Evangelion news by acquiring a new version of Cowboy Bebop. This time it's doing the noir-ish bounty-hunter series set in space as a live-action TV show and has commissioned 10 episodes that will be co-produced with Tomorrow Studios. Netflix has tried its hand at live-action anime adaptations before, with Death Note, and we'd hope that experience leads to a better result with efforts like this one and its Avatar: The Last Airbender series.

It's some of the most impressive hardware Google has built.

Google’s Pixel Slate proves Chrome OS still needs a keyboard

When docked in the keyboard folio, Chrome OS runs as it does on any other Chromebook, for the most part. The software reverts to the standard Windows-style experience most users will be familiar with. This is perhaps the Pixel Slate's biggest advantage over the iPad Pro: real multitasking and a full desktop-class browser. Still, the Pixel Slate might be Google's toughest Chrome device to evaluate yet -- as such, we're running a preview today, with our full review coming later this week.

Try these three amazing titles with Xbox Game Pass for $1

Help friends move without guzzling gas.

Rivian unveils an electric truck and SUV

The automaker calls both vehicles Electric Adventure Vehicles. The idea is that they can both handle the rigors of the average day while also ready to go offroad and tackle the elements when needed. According to Rivian, the R1T will have up to 400-mile range, will do zero to 60 in three seconds, support over-the-air updates, seat five and have a four-motor AWD drivetrain. The R1S SUV will be delivered in 2021, and both vehicles should ship with level 3 autonomy making them capable of driving themselves in certain situations, like when they’re on the highway.

LA Auto Show 2019

Lincoln's 2020 Aviator SUV kneels to greet its driver

The 2020 Aviator will lower its suspension to accommodate the driver, allowing them to step up a shorter distance to enter the vehicle cab, or more easily load cargo into the rear. You know, like a kneeling bus. What's more, the Adaptive Suspension with Road Preview leverages an eagle-eyed forward-facing camera to spot upcoming potholes and adjust the vehicle's ride in real-time to smooth out the ride.

LA Auto Show 2019

Audi teases its E-Tron GT sedan

The E-Tron GT will be Audi's flagship EV and, as reported earlier this year, will be based on Porsche's Taycan (formerly Mission E) platform. The final car will reportedly have a 100 kWh battery that takes it around 248 miles on a charge and get to 62MPH in under four seconds. In other words, this looks like a sedan designed to take on Tesla's Model S -- we’ll find out more this afternoon just after 4 PM ET.

The emphasis on rote learning is great as a beginner, but useless when you graduate.

One's Smart Piano helped me play, but not understand

Senior editor Dan Cooper tries to relearn the piano, with some help from One’s Smart Piano. Unfortunately it’s more like Guitar Hero than an earnest instructor. You're learning how to play a tune from memory as a beginner and are then dropped into the deep end when you graduate -- when you still haven’t learned how to read sheet music, let alone play it.

But wait, there's more...

1. DJI leak reveals teeny-tiny Osmo Pocket gimbal

2. The US government knows climate change is ravaging the planet

3. Here's what you can do in the 'Red Dead Online' beta

4. The best Cyber Monday 2018 deals you can still get

5. YouTube will remove all pop-up annotations on January 15th

6. Sony is developing a new kind of game cartridge

7. Keyto breath analyzer promises to keep your keto diet on track

8. Amazon Web Services begins using more custom-designed Graviton chips

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