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| Darryl Praill Nov 1, 2018 5:00 AM PT | |
 | "Sales engagement" is not a new concept, but the premise around its application has matured over the last few years. So, what is it? If you want the TL;DR version, it's the process of engaging with new sales opportunities quickly and persistently, with a cadence designed to connect, using multiple channels such as telephone, email, SMS and social media. [More...] |
 | Changing Up Your Linux Distro It's common for Linux users to hop between distributions and survey the field, and I recently reached a point where I had to seriously rethink the one I was using most of the time. Between hardware compatibility issues with my old standby and some discouraging missteps with other go-to choices, I felt the time had come to reassess my pool of preferred distributions and repopulate it from scratch. [More...] |
 | $34B Red Hat Acquisition Is a Bolt Out of Big Blue The cloud computing landscape may look much different to enterprise users following the announcement earlier this week of IBM's agreement to acquire Red Hat. IBM plans to purchase Red Hat, a major provider of open source cloud software, for $34 billion. IBM will acquire all of the issued and outstanding common shares of Red Hat for $190 per share in cash, under terms of the deal. [More...] |
 | How Vulnerable Is Your E-Business to Employee-Assisted Fraud? We made it. The holiday shopping season is here once again! This is a great opportunity for you as an e-commerce retailer. If you're like many other merchants out there, the run-up to Christmas is one of the most profitable, and busiest, times of the year. You may need some extra help to handle the surge in traffic and maximize your return. That means hiring seasonal employees. [More...] |
 | Oracle, the Hardware Company For all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures itself, as well as numerous cloud applications, Oracle has begun showing its credibility as a hardware vendor. Hardware has commoditized and will not return to the prominence it had in the early days of the tech era. [More...] |
 | Dialing Up CRM: Harnessing the Power of Voice Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018, the past year has proven them wrong. There has been an incredible resurgence of voice as the new UI of choice, and it remains the chief channel for complex customer inquiries and interactions. [More...] |
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"Sales engagement" is not a new concept, but the premise around its 
The cloud computing landscape may look much different to enterprise 
We made it. The holiday shopping season is here once again! This is a 
Until fairly recently, industry pundits had all but written off voice as 
Many people would like to know the ingredients of the secret sauce that | | | | |
