Thursday 1 November 2018

Editor's Pick: How E-Commerce SMBs Can Step Up Sales Engagement

How E-Commerce SMBs Can Step Up Sales Engagement

Darryl Praill Nov 1, 2018 5:00 AM PT
	"Sales engagement" is not a new concept, but the premise around its application has matured over the last few years. So, what is it? If you want the TL;DR version, it's the process of engaging with new sales opportunities quickly and persistently, with a cadence designed to connect, using multiple channels such as telephone, email, SMS and social media. [More...]

More Picks:

Changing Up Your Linux Distro
It's common for Linux users to hop between distributions and survey the field, and I recently reached a point where I had to seriously rethink the one I was using most of the time. Between hardware compatibility issues with my old standby and some discouraging missteps with other go-to choices, I felt the time had come to reassess my pool of preferred distributions and repopulate it from scratch. [More...]

$34B Red Hat Acquisition Is a Bolt Out of Big Blue
The cloud computing landscape may look much different to enterprise users following the announcement earlier this week of IBM's agreement to acquire Red Hat. IBM plans to purchase Red Hat, a major provider of open source cloud software, for $34 billion. IBM will acquire all of the issued and outstanding common shares of Red Hat for $190 per share in cash, under terms of the deal. [More...]

How Vulnerable Is Your E-Business to Employee-Assisted Fraud?
We made it. The holiday shopping season is here once again! This is a great opportunity for you as an e-commerce retailer. If you're like many other merchants out there, the run-up to Christmas is one of the most profitable, and busiest, times of the year. You may need some extra help to handle the surge in traffic and maximize your return. That means hiring seasonal employees. [More...]

Oracle, the Hardware Company
For all of the dazzle of its rapidly evolving software portfolio, which includes a self-monitoring and self-patching database that also configures itself, as well as numerous cloud applications, Oracle has begun showing its credibility as a hardware vendor. Hardware has commoditized and will not return to the prominence it had in the early days of the tech era. [More...]

Dialing Up CRM: Harnessing the Power of Voice
Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018, the past year has proven them wrong. There has been an incredible resurgence of voice as the new UI of choice, and it remains the chief channel for complex customer inquiries and interactions. [More...]

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E-Commerce Minute

E-Commerce Minute: Thursday -- November 1, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
How E-Commerce SMBs Can Step Up Sales Engagement
Red Hat Acquisition Is a Bolt Out of Big Blue
How Vulnerable Is Your E-Business to Employee-Assisted Fraud?
Dialing Up CRM: Harnessing the Power of Voice
The Secret Ingredient for Social Media Success: Elbow Grease

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Today's Story Highlights

How E-Commerce SMBs Can Step Up Sales Engagement

"Sales engagement" is not a new concept, but the premise around its
application has matured over the last few years. So, what is it? If you
want the TL;DR version, it's the process of engaging with new sales
opportunities quickly and persistently, with a cadence designed to
connect, using multiple channels such as telephone, email, SMS and
social media.
http://www.ecommercetimes.com/story/85654.html

Red Hat Acquisition Is a Bolt Out of Big Blue

The cloud computing landscape may look much different to enterprise
users following the announcement earlier this week of IBM's agreement to
acquire Red Hat. IBM plans to purchase Red Hat, a major provider of open
source cloud software, for $34 billion. IBM will acquire all of the
issued and outstanding common shares of Red Hat for $190 per share in
cash, under terms of the deal.
http://www.ecommercetimes.com/story/85651.html

How Vulnerable Is Your E-Business to Employee-Assisted Fraud?

We made it. The holiday shopping season is here once again! This is a
great opportunity for you as an e-commerce retailer. If you're like many
other merchants out there, the run-up to Christmas is one of the most
profitable, and busiest, times of the year. You may need some extra help
to handle the surge in traffic and maximize your return. That means
hiring seasonal employees.
http://www.ecommercetimes.com/story/85647.html

Dialing Up CRM: Harnessing the Power of Voice

Until fairly recently, industry pundits had all but written off voice as
a customer engagement channel. Considering there were more than 100
billion inbound calls via mobile devices alone in 2018, the past year
has proven them wrong. There has been an incredible resurgence of voice
as the new UI of choice, and it remains the chief channel for complex
customer inquiries and interactions.
http://www.ecommercetimes.com/story/85649.html

The Secret Ingredient for Social Media Success: Elbow Grease

Many people would like to know the ingredients of the secret sauce that
will get their Twitter and LinkedIn follower lists to grow. I just
started using these services a few years ago, and I have tried some
things that proved successful. I have learned from other successful
users as well. Here are a few ideas that have worked for me. First,
here's an update on my current status.
http://www.ecommercetimes.com/story/85645.html

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The Morning After: Mario Flashback

Engadget Email Newsletter

It's Thursday, November 01, 2018.

Hey, good morning! You look fabulous.

It’s already November? This month arrives with a slew of new Macs, and we’ll explain how you can tell them apart even when their specs seem similar at first glance. Also, Google employees around the world are protesting, and Twitter is making it easier to get a chronologically ordered timeline.

(View in browser.)

What if Nintendo gave Mario the ‘Sonic Mania’ treatment?

‘Super Mario Flashback’ is a stunning pixel art fan game

A beautiful fan game called Super Mario Flashback will reinterpret levels from many different Mario games. These include the original Super Mario Bros. and three-dimensional adventures such as Super Mario 64. The latest demo, presented at the Sonic Amateur Games Expo (SAGE) in August, is a brilliant blend of green pipes, Goombas and bouncing Koopa Paratroopers. Every asset, including Mario, has a fresh but recognizable look that truly pops on screen.

The protest started last night in Tokyo.

Google 'Walkout For Real Change' to include 'thousands' Thursday

After stories of harassment, misconduct and light punishment or golden parachutes for high-level execs, some Google employees are protesting. At 11:10 AM local time, participants are walking off the job and leaving a flyer behind that cites demands including an end to forced arbitration, a commitment to end pay and opportunity inequity, a publicly disclosed sexual harassment transparency report, and more.

No sliding mechanism involved this time.

Nubia X avoids a notch by adding a rear display for selfies

The struggle to an achieve all-screen, notch-free smartphone design has led to some unusual solutions. For Nubia, it meant getting rid of the front cameras and forcing you to use the rear cameras for selfies. Things get weird after that though: The Nubia X is a dual-screen flagship smartphone, with its 6.26-inch FHD+ LCD covering almost the entire front side, and the back featuring a smaller 5.1-inch OLED panel to frame and aim those selfies.

This sub-$95 gimbal is a perfect alternative to DJI's Osmo 2

Adding a fan makes a big difference.

Why the new MacBook Air isn’t ‘a bigger MacBook’

Apple now has three computers -- the 12-inch MacBook, the entry-level MacBook Pro, and the new Air -- in the same price range, all configurable with "dual-core i5" processors. If you're thinking of buying one of Apple's "cheap" laptops, it's worth knowing what makes them different from one another. With its new MacBook Air, Apple is betting that a "low-power" chip paired with active cooling can do the same job as the original Air's beefier processor.

RDR = Real Definition Range

'Red Dead Redemption 2' might not be delivering true HDR

Critics are gushing and it's already breaking records, but it seems Red Dead Redemption 2 has hit a road bump. Several voices are complaining that the game’s high-dynamic range (HDR) implementation is essentially derived from an upscaled standard-dynamic range (SDR) image, and as a result isn't rendered in HDR. YouTube channel HDTV Test is even recommending switching to SDR for "the best picture quality." Rockstar has told users on its support page that it’s working to fix “a few of the issues the community is facing.”

But wait, there's more...

1. Jaybird's Tarah Pro wireless earbuds offer 14 hours of music for $160

2. Spotify gives away Google Home Minis to US family-plan subscribers

3. Marvel is developing a Falcon-Winter Soldier TV series

4. Lenovo cuts a deal with Sony for its VR headset that looks just like the PSVR

5. US government accuses Chinese hackers of stealing jet-engine IP

6. What to look for when buying headphones

7. Honor's Magic 2 is yet another notch-free slider phone

8. Twitter test makes it easier to see the latest tweets first

9. Intel i9-9900K explained: The road to 5GHz

10. Google's new reCAPTCHA doesn't require a click (unless you're a robot)

The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe.

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