Thursday 1 February 2018

[Live Demo] How To Maximize Your Contact Center Agents' Performance

GENESYS
Live Demo Webinar
Register Now
All Cloud Contact Center Platforms Are Not Created Equal-EH.jpg
Your contact center stays busy. And it's hard to know when a sudden influx of traffic might strike. Give your managers the edge with workforce optimization tools that make it possible to adjust forecasts and schedules in real time, while monitoring a live feed of key metrics and activities.

PureCloud provides detailed dashboards, with views that can be tailored to your specific needs, as well as out-of-the-box historic reports, and open, flexible APIs–helping you deliver the highest service level to your customers.

Join this webinar for an upcoming live demo! See how you can:

  • Leverage an all-in-one one system for reporting, dynamic real-time views, recordings, quality evaluations and administrative work
  • Get real-time insights to determine how to optimize resources
  • Customize your dashboards and get the data you care about most at a glance
  • Use out-of-the-box reporting to see whether your team is meeting KPIs and share successes with management
Register Now

Regards, 
Christine Taylor 
Genesys 

Genesys® powers the world's best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com.

2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364
Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

ECT News Network subscribers periodically receive special announcements on behalf of our sponsors.
To adjust your subscription settings, click here to manage your account.
This email was sent by ECT News Network, Inc., 16133 Ventura Blvd., Suite 700, Encino, CA 91436

Editor's Pick: Resist: Don't Sign That AT&T Contract


Mick Brady
Feb 1, 2018 5:00 AM PT
This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days. Please don't take this as a rant or as an attempt to pressure AT&T, DirecTV's parent company, into appeasing me. That ship has sailed. [More...]

More Picks:
The Top 20 CRM Blogs of 2017: Countdown, Part 2
Where does the discipline of CRM begin? We have a good idea where the software fits, but where does its impact end? With a sale? With a customer saying good things about your company to other customers? With a repeat purchase? And does CRM contribute to these events alone, or is there a web of other activities that help drive these relationships -- and do we ever consider these things to be CRM? [More...]
Alexa Now Can Dash Off Text Messages to Android Phones
Amazon on Tuesday introduced new functionality that enables its Alexa virtual assistant to send and receive SMS messages on devices running Android 5.0 or higher. Carrier charges may apply. Alexa, the software that powers the Echo line of smart speakers, can play and send personalized messages from contacts for users who have set up voice profiles. [More...]
Privacy-Minded Smart Speaker May Struggle to Get to Know You
Mycroft AI earlier this week announced that its Mark II smart speaker achieved full funding on Kickstarter in just 6.5 hours. As of Wednesday, pledges reached more than three times its $50K goal -- with 23 days remaining in the campaign. The Mark II is positioned as an open source alternative to the dominant Amazon Echo line of smart speakers and its main challenger, the Google Home device. [More...]
Alphabet's New Chronicle Promises to Speed Threat Data Analysis
Alphabet has launched Chronicle, a new cybersecurity venture, following two years of development at the Alphabet X research lab. Chronicle will include VirusTotal, a Google-owned cybersecurity and intelligence platform and malware intelligence service. The idea behind Chronicle stems from the fact that many companies receive many more security alerts per day than they can handle. [More...]
Don't Pay the Hackers
If you follow security news, you may have noticed a disturbing trend. Last year, we learned that Uber paid attackers $100,000 to keep under wraps their stealth of the personal information of 50 million Uber riders. More recently, we learned that Hancock Health paid approximately $55,000 in bitcoin to bring hospital systems back online. The payment of ransoms could be more common than it appears. [More...]
Follow Us

This Editor's Pick alert is a premium service provided to ECT News Network newsletter subscribers. If you wish to make changes to your subscription settings, please click to manage your account.

Copyright 2018 ECT News Network, Inc. All Rights Reserved.
ECT News Network, Inc. 16133 Ventura Blvd., Suite 700, Encino, CA 91436

The Morning After: More Mario and sold-out flamethrowers

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

eng-ces-newsletter

It's Thursday, February 01, 2018.

Hey, good morning!

Welcome to February, which we’re starting off with lost-in-space satellites, a piano that plays in response to interpretive dance and Samsung getting into bitcoin. Oh, and Nintendo snuck out a bunch of announcements. Let’s hit those first.
 

All Nintendo everything.

Switch Online, ‘Mario Kart’ mobile and a ‘Mario’ movie
 

Switch Online, ‘Mario Kart’ mobile and a ‘Mario’ movie<br />   

After announcing how great sales of the Switch are going, Nintendo decided to celebrate with a surprise dump of info. First up is its online gaming service for the Switch, which will officially debut in September. Second is Mario Kart Tour, its next mobile game for smartphones following Super Mario Run and Animal Crossing: Pocket Camp, which will arrive by next spring. Last but not least: There’s a Mario movie on the way (no, it’s not live-action).

Sensors relay movement to AI, which triggers an automatic piano.
 

Yamaha's AI transformed dance moves into piano notes
 

Yamaha's AI transformed dance moves into piano notes<br />   

Artificial intelligence touches the arts again. Yahama showed a new kind of AI tech that translated the movements of renowned dancer Kaiji Moriyama into musical notes on a piano, which the company calls "a form of expression that fuses body movements and music." Moriyama used it during a Tokyo concert entitled Mai Hi Ten Yu, dancing and "playing" the piano with his body, accompanied by the Berlin Philharmonic Orchestra Scharoun Ensemble.
 

Last seen in 2005.
 

NASA makes contact with satellite lost in space 13 years ago
 

NASA makes contact with satellite lost in space 13 years ago<br />   

Proving that things tend to turn up when you least expect them, NASA has just rediscovered a satellite it lost in space more than a decade ago. The Imager for Magnetopause-to-Aurora Global Exploration (IMAGE) was launched in 2000 to create the first comprehensive images of atmospheric plasma. It completed its initial mission in 2002 but failed to make contact again on a routine pass by the Earth in 2005.
 

How to make $10 million

Elon Musk sells all 20,000 $500 Boring Company flamethrowers

Elon Musk sells all 20,000 $500 Boring Company flamethrowers

Even though the website said they were overpriced and “You can definitely buy one for less elsewhere.”
 

Can Amazon Go help the unbanked go digital?
 

You'd better have a smartphone and checking account if you want to shop there.
 

If Amazon's new Go supermarket is any indicator, shopping with physical currency won't be an option for much longer. Instead of human cashiers (or even self-checkout stands), the store relies on a range of technology to know who's shopping and what they're buying. Amazon then automatically deducts the cost of your items from your bank account. From a turnstile entrance that identifies shoppers by scanning their smartphones to tracking cameras that know what is pulled from each shelf, Amazon Go bills itself as the shopping experience of the future.

But where does the working poor fit into such a future? Or otherwise underserved and rural communities that may not have access to internet connections, smartphones or even checking accounts?
 

The company raked in a record $12.97 billion in total revenue last quarter.
 

We spend less time on Facebook, but it still makes loads of money
 

We spend less time on Facebook, but it still makes loads of money<br />   

The past few weeks haven't been easy for Facebook. After announcing an overhaul to its News Feed earlier this month, one that places emphasis on people's interactions over content from brands, the company has been taking heat for its new approach. Not only because Facebook is leaving publishers who relied on its platform behind, but it also isn't offering the best solution to fix its fake-news problem. Facebook revealed that even though users are indeed spending less time on its site, it is making more money than ever. The company raked in a record revenue total of $12.97 billion last quarter, a 47 percent year-over-year increase.
 

It stopped to snap a tourist shot at Vera Rubin Ridge.
 

Curiosity's sweeping Mars panorama shows how far it's come

Curiosity's sweeping Mars panorama shows how far it's come

Stare at this beautiful Mars panorama.
 

But wait, there's more...

1. SpaceX rocket survives an intentional water landing

2. Appeals court rules Tinder Plus' age-based pricing is discriminatory

3. AT&T's big DirecTV Now update arrives this spring, including a cloud DVR

4. Netflix resumes 'House of Cards' production without Kevin Spacey

5. NVIDIA proves the cloud can replace a high-end gaming rig

6. Samsung made a special chip for mining cryptocurrency

The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe.

Craving even more? Like us on Facebook or follow us on Twitter.

Have a suggestion on how we can improve The Morning After? Send us a note.
engadget-twitter engadget-facebook engadget-youtube engadget-reddit engadget-instagram

Copyright © 2016 Aol Inc. All rights reserved.

Our mailing address is:
AOL
770 Broadway #4
New York, NY 10003

You are receiving this email because you opted in at engadget.com.

Not interested anymore? Unsubscribe from this newsletter.