| Richard Adhikari Dec 26, 2017 7:00 AM PT | |
 | This holiday selling season may have been a good one for retailers, but every silver lining has a cloud. One shadow will be cast by chargeback fraud, which can occur when shoppers make purchases with a credit card and then request chargebacks from the issuing bank instead of from the merchant. "Merchants bleed $227 for every dollar lost to e-commerce fraud," said NuData's Robert Capps. [More...] |
 | Ready Player One and the Troubled Future of VR One of the issues with virtual reality is that expectations have been overset massively with TV shows like Star Trek: The Next Generation, which promised an artificial reality indistinguishable from reality. VR failed. It didn't have to -- there is a pattern to bringing out successful technology that is repeatable. You create a complete experience regardless of cost, then cost-reduce it. [More...] |
 | 2017: CRM in Full Stride There was a lot in customer relationship management to like in 2017. The industry racked up north of $35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here. It's a whole new ball game now that Oracle has credible cloud CRM. Other vendors will need to bring their A-games. [More...] |
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Saturday, 23 December 2017
The Morning After: Weekend Edition
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Friday, 22 December 2017
Editor's Pick: 6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
| Richard Adhikari Dec 22, 2017 5:00 AM PT | |
 | For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is allow a shipment to be late. On-time arrival is such a high expectation that many shoppers find late delivery worse than other notoriously disagreeable things, a recent DHL survey of 1,400-plus online shoppers suggests. Also, consumers want shipping to be free. [More...] |
 | AI Self-Service: Smile for Your Supper Cali Group has announced a pilot program using kiosks equipped with facial recognition software and AI to ease the ordering process for regular customers at the Pasadena, California, location of its international CaliBurger restaurant chain. The kiosks use NEC's NeoFace facial recognition software to identify registered customers and pull up their order preferences and loyalty accounts. [More...] |
 | Zealot Loads Cryptocurrency Miner on Linux, Windows Machines A new Apache Struts campaign that researchers named "Zealot" has come to light in recent weeks. Zealot loads Windows or Linux-based machines by installing a miner for Monero, which has become one of the hottest cryptocurrencies used in recent malware attacks. Zealot uses NSA-linked EternalBlue and EternalSynergy exploits, according to the F5 Labs researchers who discovered the campaign. [More...] |
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Copyright 2017 ECT News Network, Inc. All Rights Reserved.
ECT News Network, Inc. 16133 Ventura Blvd., Suite 700, Encino, CA 91436
E-Commerce Minute
E-Commerce Minute: Friday -- December 22, 2017
The E-Commerce Times -- E-Business Means Businesshttp://www.ecommercetimes.com
Part of the ECT News Network
Headline Scan
6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
Full Disclosure Applies to Internal Security Too
AI Self-Service: Smile for Your Supper
Uber Is Great Until It Leaves You Out in the Cold
The FCC Screwed Up! My Firsthand Experience Without Net Neutrality
B2B Digital Ad Spending to Jump Next Year
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Today's Story Highlights
6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
For many online shoppers, shipping has become a pivotal issue, and one of the worst things an etailer can do is allow a shipment to be late.
On-time arrival is such a high expectation that many shoppers find late
delivery worse than other notoriously disagreeable things, a recent DHL
survey of 1,400-plus online shoppers suggests. Also, consumers want
shipping to be free.
http://www.ecommercetimes.com/story/85021.html
Full Disclosure Applies to Internal Security Too
If you've been keeping up with the news, you've probably noticed a few recent reports about companies that may have been a little less than
candid about security issues. For example, we recently learned that Uber
experienced a breach in 2016. As we've also learned from subsequent
press reports, the company may have paid the attacker to remain silent
about that breach instead of acknowledging it publicly and openly.
http://www.ecommercetimes.com/story/85024.html
AI Self-Service: Smile for Your Supper
Cali Group has announced a pilot program using kiosks equipped with facial recognition software and AI to ease the ordering process for
regular customers at the Pasadena, California, location of its
international CaliBurger restaurant chain. The kiosks use NEC's NeoFace
facial recognition software to identify registered customers and pull up
their order preferences and loyalty accounts.
http://www.ecommercetimes.com/story/85025.html
Uber Is Great Until It Leaves You Out in the Cold
Uber works great -- until it stops working, leaving your kid walking home alone on a cold winter night. Wireless technology opens up new
avenues for innovation and excitement, with companies like Uber and
Lyft. Most of the time, their technologies work just fine, but don't let
your guard down. Prepare for the moment when something goes wrong,
because eventually something always goes wrong.
http://www.ecommercetimes.com/story/85020.html
The FCC Screwed Up! My Firsthand Experience Without Net Neutrality
As a high-tech industry analyst, I have worked from home for more than a decade. As someone who tracks new technology and is always on the
lookout for a better communications solution, I migrated to a Voice over
Internet Protocol service through Vonage early after its introduction.
The service was great. I had great call quality and the flexibility to
take the service anywhere.
http://www.ecommercetimes.com/story/85017.html
B2B Digital Ad Spending to Jump Next Year
B2B ad spending will increase 13 percent in 2018 to hit $4.6 billion from this year's estimated $4.07 billion, eMarketer has predicted.
However, its proportion of all U.S. digital ad spending will remain
unchanged at 4.9 percent, which implies growth in other digital ad spend
areas as well. Desktops and laptops will continue to attract the bulk of
B2B digital ad spend, according to eMarketer.
http://www.ecommercetimes.com/story/85015.html
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