Wednesday 6 December 2017

[Live Demo] How To Maximize Your Contact Center Agents' Performance

GENESYS
Live Demo Webinar
Register Now
All Cloud Contact Center Platforms Are Not Created Equal-EH.jpg

Your contact center stays busy. And it’s hard to know when a sudden influx of traffic might strike. Give your managers the edge with workforce optimization tools that make it possible to adjust forecasts and schedules in real time, while monitoring a live feed of key metrics and activities.

PureCloud provides detailed dashboards, with views that can be tailored to your specific needs, as well as out-of-the-box historic reports, and open, flexible APIs - helping you deliver the highest service level to your customers.

Join this webinar for an upcoming live demo! See how you can:

  • Leverage an all-in-one one system for reporting, dynamic real-time views, recordings, quality evaluations and administrative work
  • Get real-time insights to determine how to optimize resources
  • Customize your dashboards and get the data you care about most at a glance
  • Use out-of-the-box reporting to see whether your team is meeting KPIs and share successes with management
Register Now

Regards, 
Christine Taylor 
Genesys 

Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com.

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The Morning After: A $200,000 bitcoin odyssey

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

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It's Wednesday, December 06, 2017.

Hey, good morning! You look fabulous.

Welcome to Wednesday, where the line between phones and PCs is blurrier than ever, and we’re entering a new round of Google vs. Amazon.

Thanks to mobile CPUs.

‘Always Connected’ Windows 10 PCs have 20 hours of battery life

‘Always Connected’ Windows 10 PCs have 20 hours of battery life

Late last year, Microsoft announced plans to make Windows 10 work on ARM CPUs -- usually used in phones and tablets -- and now we’ve seen the first real devices. The HP Envy x2 and the ASUS NovaGo both have Qualcomm Snapdragon 835 chips inside, but run all your usual Windows programs. The best part is that, just like phones, they’re instantly on and promise incredible battery life. Plus, AMD is getting in on the trick.

Ooops.

How not to store your bitcoin

Some finicky software, a broken laptop and the skyrocketing value of bitcoin combine to make for one epic tale.

Here we go again.

Google is blocking YouTube on Amazon’s Echo Show and Fire TV

Google is blocking YouTube on Amazon’s Echo Show and Fire TV

Amazon only recently brought YouTube back to its Echo Show, and now Google says it will block the company’s devices again. Google is ticked off because Amazon isn’t selling some of its hardware or making Prime Video work with Cast, putting the two at odds.We’ll see who blinks first (or ever).

Yes, we know you would rather use microSD.

Samsung’s 512GB chip will put PC-like storage in your phone

Samsung’s 512GB chip will put PC-like storage in your phone

So many podcasts.

Choose whatever carrier you like.

Apple’s iPhone X is available unlocked and SIM-free in the US

Apple’s iPhone X is available unlocked and SIM-free in the US

If you’re paying $1,000 or more for a new handset, you should be able to choose your network at will, and now you can.

But wait, there's more...

1. Marvel is making a scripted 'Wolverine' podcast for Stitcher

2. HQ's live trivia is coming to Android in time for the holidays

3. The iPhone 8 goes up against the Samsung Galaxy S8 Plus

4. Netflix cuts ties with Danny Masterson following rape allegations

5. Honor squeezed more screen into its budget View 10 flagship

The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe.

Craving even more? Like us on Facebook or follow us on Twitter.

Have a suggestion on how we can improve The Morning After? Send us a note.
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Tuesday 5 December 2017

Editor's Pick: Net Neutrality Battle Lines Drawn as FCC Vote Looms


David Jones
Dec 5, 2017 5:00 AM PT
FCC Chairman Ajit Pai's long-brewing plan to repeal Net neutrality has the broadband, telecom and entertainment worlds at loggerheads. The commission's expected Dec. 14 vote could result in a complete rewrite of the script for the Internet's competitive landscape and consumer protection models. The repeal of Net neutrality would end restrictions imposed by the Obama administration in 2015. [More...]

More Picks:
3 Ways to Buff Up Your Website and Do More Business
Let's face it: Your website is central to your e-commerce business. Upgrading your website is one of the most important things you can do to bring in new customers and sell more products. Sometimes, though, it's difficult to know exactly how to improve your site. To help you out with that dilemma, here are three ways to refresh your website and boost your business without breaking the bank. [More...]
B2B Tech Marketers Have Work Cut Out for Them
Product reliability and ease of use are key for B2B technology marketers, suggests a recent survey of technology product and service decision makers in the U.S. Four hundred B2B tech buyers participated in the survey, conducted for Lavidge by WestGroup Research. Overall, 68 percent cited reliability as the most critical criterion in their purchase decisions; 64 percent said ease of use was key. [More...]
The Return of Industrial Espionage and the Building New Wave of Scandals
As powerful men drop like flies due to their inability to resist abusing their authority, it's clear that the problem is widespread. Similarly, it's likely that we'll find the problem of alleged industrial espionage is not limited to Uber. You see, when people misuse authority -- and the sexual harassment problem is a massive misuse of authority -- folks typically don't just misuse it in one area. [More...]
CPQ's Other Life
Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that was self-explanatory, and it fit well. As with any good idea in technology, however, frequent use brought with it demand for more functionality that quickly outstripped the technology's charter -- a happy problem. [More...]
FDA Gives Nod to Apple Watch EKG Reader Accessory
The U.S. Food and Drug Administration has given the KardiaBand its stamp of approval, AliveCor announced Thursday. The device is the first FDA-cleared personal electrocardiogram accessory designed for use with an Apple Watch. The KardiaBand allows users to take EKG readings in order to distinguish between normal sinus heart rhythms and atrial fibrillation. [More...]
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