[Live Demo] How to Scale your Customer Service Capabilities

Live Demo Webinar Register Now Your business is growing, which is great! But it may also be outgrowing your customer service capabilities. It’s getting hard to keep up with call volume. Or to engage in all the ways your customers now want to communicate with you. The last thing you need is a bunch of new applications – or new employees to help manage it all. Join this webinar for an upcoming live demo! Learn how PureCloud, an all-in-one cloud contact center solution makes it easy for your business to thrive. See how you can: Provide personalized customer service with insights from real-time data Track interaction history across any channel to see the customer journey Match your customer with the best agent for their problem Escalate a chat interaction to a screen share or co-browse Register Now Regards,  Christine Taylor  Genesys  Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

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The Morning After: It's easy to hack macOS

It's Wednesday, November 29, 2017. Hey, good morning! You look fabulous. We have some unexpected news out of Essential, and a vitally important update for anyone running macOS High Sierra. It’s Wednesday. Breaking news. Andy Rubin reportedly left Google after ‘inappropriate’ relationship According to The Information, Android co-founder Andy Rubin left Google in 2014 after an internal investigation determined he’d carried on an inappropriate relationship with a subordinate. Now, after the outlet started asking questions, employees at Rubin’s new company, Essential, have been informed that the founder is taking a leave of absence. Address this ASAP. A major macOS bug lets anyone login as admin Yesterday afternoon word spread of a disturbingly easy-to-access security flaw in the last version of Apple’s desktop OS. A developer tweeted that on High Sierra, typing “root” as a username to login and leaving the password blank will (after a few attempts) open full access to the computer. Apple says that a patch is coming to fix the bug, but for now, users must secure their devices by enabling the Root user account and setting a strong password (that they won’t forget). Not so fast. HP quietly installs system-slowing spyware on its PCs It wasn’t a great day for Windows PCs either, as Computer World reported HP users have noticed an HP Touchpoint Analytics Service appearing on their devices. They’ve complained that it’s installing without permission and sucking up telemetry data. According to HP, not only is it easy to uninstall or opt-out of, “It anonymously collects diagnostic information about hardware performance. No data is shared with HP unless access is expressly granted.” Sponsored Content by Hyperallergic Win a Trip to Day for Night, Houston's Experiential Art & Music Festival (featuring NIN, Thom Yorke, Solange, Justice, St. Vincent, and more...) The difference between ‘will’ and ‘could.’ The FCC is peddling its net neutrality spin as facts An FCC list of “myths vs. facts” about its attempt to undo net neutrality protections leaves out a lot of key information. Check the battery level before you drive off. Thieves tell cops ‘Mr. Tesla’ said it was OK to swipe Teslas Thieves in Utah allegedly made off with three $80,000 Teslas by breaking into a dealership and stealing the keys. Then things got weird. How many? HDMI 2.1 spec arrives with support for 10K video The focus of HDMI 2.1 is on higher video bandwidth; it supports 48 Gbps with a new backward-compatible ultra-high-speed HDMI cable. It also supports faster refresh rates for high video resolution -- 60 Hz for 8K and 120 Hz for 4K. The standard also supports Dynamic HDR and resolutions up to 10K for commercial and specialty use. Test specs will roll out next year “in stages.” But wait, there's more... 1. Photoshop uses AI to make selecting people less of a hassle 2. Microsoft's latest Windows 10 experiment: running apps in tabs 3. Huawei says its depth-sensing tech is better than Apple's Face ID 4. Infiniti unveils a semi-autonomous QX50 for 2019 5. Google finally fixes the burger emoji in its Android 8.1 developer preview The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe. Craving even more? Like us on Facebook or follow us on Twitter. Have a suggestion on how we can improve The Morning After? Send us a note. Copyright © 2016 Aol Inc. All rights reserved. Our mailing address is: AOL 770 Broadway #4 New York, NY 10003 You are receiving this email because you opted in at engadget.com. Not interested anymore? Unsubscribe from this newsletter.

Editor's Pick: Risky Scripts Pose Threat to Web Surfers, Say Researchers

Risky Scripts Pose Threat to Web Surfers, Say Researchers

John P. Mello Jr. Nov 28, 2017 11:24 AM PT
	A popular technique used by website operators to observe the keystrokes, mouse movements and scrolling behavior of visitors on Web pages is fraught with risk. The technique offered by a number of service providers uses scripts to capture the activity of a visitor on a Web page, store it on the provider's servers, and play it back on demand for a website's operators. [More...]

More Picks:

The Fake News Fueling the Uproar Over Self-Driving Vehicles It may seem obvious that a major consequence of self-driving trucks would be a lot of unemployed truck drivers, but the reality -- at least for those who drive tractor trailers -- could be better jobs. Autonomous vehicles have massive potential benefits. Models suggest that in the U.S. alone, between 30 thousand and 40 thousand lives would be saved annually. [More...]

Black Friday Shoppers Embrace Mobile, Set New Online Records U.S. retailers crossed a historic new threshold over Thanksgiving weekend as consumers set new records for e-commerce activity and embraced mobile shopping like never before. The record-breaking $5.03 billion spent online on Black Friday -- a 17 percent increase -- was in line with expectations. Consumers spent about $43.42 billion on e-commerce holiday shopping from Nov. 1 to Nov. 26. [More...]

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Tech News Flash

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Tech News Flash: Tuesday -- November 28, 2017

TechNewsWorld -- All Tech - All The Time
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Headline Scan
The Fake News Fueling the Uproar Over Self-Driving Vehicles
AWS to Help Build ONNX Open Source AI Platform
Facebook Messenger Promises Speedy Delivery of 4K Pics

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Today's Story Highlights

The Fake News Fueling the Uproar Over Self-Driving Vehicles
It may seem obvious that a major consequence of self-driving trucks
would be a lot of unemployed truck drivers, but the reality -- at least
for those who drive tractor trailers -- could be better jobs. Autonomous
vehicles have massive potential benefits. Models suggest that in the
U.S. alone, between 30 thousand and 40 thousand lives would be saved
annually.
http://www.technewsworld.com/story/84969.html

AWS to Help Build ONNX Open Source AI Platform
AWS has become the latest tech firm to join the deep learning
community's collaboration on the Open Neural Network Exchange, recently
launched to advance AI in a frictionless and interoperable environment.
Facebook and Microsoft led the effort. AWS made its open source Python
package, ONNX-MxNet, available as a deep learning framework that offers
APIs across multiple languages.
http://www.technewsworld.com/story/84971.html

Facebook Messenger Promises Speedy Delivery of 4K Pics
Facebook on Tuesday raised the ante for messaging apps photo quality
with the announcement of 4K support for Messenger. Starting Tuesday,
"people can send and receive photos in Messenger at 4K resolution -- or
up to 4,096 x 4,096 pixels per image -- the highest quality many
smartphones support," wrote Facebook Messenger product managers Sean
Kelly and Hagen Green.
http://www.technewsworld.com/story/84967.html

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