Wednesday 25 October 2017

[Live Demo] Turn Contact Center Risk into CX Opportunity with PureConnect

GENESYS
Live Demo Webinar
Register Now
The ability to quickly scale and manage a contact center team based upon service level needs could make or break a customer’s experience. The challenge often lies in the time and engineering between multiple contact center tools to piece together a customer’s history.

Join this webinar to see a LIVE DEMO of PureConnect, an all-in-one solution which brings agility needed for great experiences. See first hand an evolved web-based UI that makes it easier than ever to deploy, scale and manage your contact center teams.

During this demo webinar, you’ll learn how to:
  • Protect your future in uncertain times
  • Go on the offensive with modern omnichannel experiences for both your customers and agents
  • Bolster business performance
  • Turn risk into opportunity by replacing your legacy contact center with an
    all-in-one solution
Register Now

This is a global webinar presented live in North America, Latin America, Europe, and Asia. Choose a session that works for you!

Can’t make the live session? Register anyway and we’ll send you a link to the recording.

Best regards,
Christine Taylor
Genesys Webinar Team

Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com.

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The Morning After: How noisy is your Pixel 2?

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

Engadget Email Newsletter

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It's Wednesday, October 25, 2017.

Hey, good morning! You look fabulous.

We put two of the latest 4K streaming sticks to the test, explain why scientists are redefining the kilogram and discover a ramen fork that cancels out slurping.

Tom Nook is going after your real money.

'Animal Crossing: Pocket Camp' arrives on smartphones in November

'Animal Crossing: Pocket Camp' arrives on smartphones in November

In Animal Crossing: Pocket Camp, you build your own camp from scratch instead of developing a town. Despite the change in setting, the elements the beloved franchise is known for are still there: Isabelle will still guide you in your journey, along with the animals that move into your camp.

You’ll able to visit other camps and make friends with other players, as well as build new facilities. To build a new pool or a playground, you’ll have to find crafting items and wait until they’re finished. But now you can purchase those items and speed up the facilities’ construction with Tom Nook’s help by paying with Leaf Tickets. And that’s how Nintendo intends to make money from the game.

A 4K streaming stick face-off.

Amazon vs. Roku

Amazon vs. Roku

They’re both about $70; they both bring 4K streaming with all the video apps you’d like to use. Devindra Hardawar spent some time going back and forth between the latest Fire TV stick and Roku Streaming Stick+, so you don’t have to.

It could be time for an upgrade.

Which 4K OLED sets are worth buying?

Which 4K OLED sets are worth buying?

With so many new televisions boasting fantastic image quality, which is the best for your particular needs? We’ve scoured the web, reading reviews from trusted critics to determine which OLED TVs you should be considering right now.

Enter to win a free trip for 2 to LA to attend the Engadget Experience: Alternate Realities on Nov. 14 along with awesome swag. Hurry, giveaway ends this week!
Sponsored Content by The Engadget Experience

Enter to win a free trip for 2 to LA to attend the Engadget Experience: Alternate Realities on Nov. 14 along with awesome swag. Hurry, giveaway ends this week!

$3,199.

Sony’s A7R III packs big improvements into a familiar package

Sony’s A7R III packs big improvements into a familiar package

Sony officially revealed its new A7R III at an event in China very early this morning, and it packs a handful of notable improvements and under-the-hood changes into a very familiar looking body.

Google is testing its buyers’ patience.

Some Pixel 2 phones are making strange noises

Some Pixel 2 phones are making strange noises

If Pixel 2 screens with supposedly “burned in” images weren’t enough, there are now reports of some phones emitting clicking noises and high-frequency whines. Not a good start for phones branded as Google-made hardware.

But lead is heavier than feathers.

Why scientists are redefining the kilogram

Why scientists are redefining the kilogram

For the first time since the international system of units (SI) launched in 1960, the International Bureau of Weights and Measures (BIPM) is redefining four basic units of measurement, not by any human metric but by the immutable forces of the universe.

Shame on you, noodle harasser.

This ramen fork will play noises to cover up your gross slurping

This ramen fork will play noises to cover up your gross slurping

The non-issue of noodle harassment has met its match. Nissin, makers of the Cup Noodle, has invented the Otohiko, which is a tech-enhanced fork that will detect slurping noises and camouflage them with other sounds. 

But wait, there's more...

1. Misfit's Vapor Android Wear watch goes on sale October 31st

2. 'Bad Rabbit' ransomware is causing major issues across Europe and Russia

3. Lenovo and Intel take the first step toward eliminating passwords

4. Twitter will identify political ads and disclose who paid for them

5. Apple lists the cars that can wirelessly charge your iPhone

6. Nintendo's Switch now supports your old GameCube controllers (with the right adapter)

The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe.

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Tuesday 24 October 2017

Editor's Pick: 7 Tips for Highly Effective Content Marketing


Vivian Wagner
Oct 23, 2017 1:35 PM PT
Content marketing, which bridges the divide between marketing and storytelling, is vital to attracting and keeping e-commerce customers. "Content marketing is the practice of sharing information your target audience will find helpful and valuable with the intention of creating a profitable customer relationship," said Ardath Albee, CEO of Marketing Interactions. [More...]

More Picks:
Google Aims to Turbocharge Online Checkout
Google on Monday rolled out an online payment service that's designed to accelerate the online checkout process. While the new offering isn't quite Amazon One-Click, it will eliminate many of the annoying steps that can slow down the online purchase process and often result in abandoned shopping carts. Pay with Google uses address and credit or debit card information users provide to Google to speed them through checkout. [More...]
Linux Foundation Launches Open Data Licensing Agreements
The Linux Foundation has introduced the Community Data License Agreement, a new framework for sharing large sets of data required for research, collaborative learning and other purposes. CDLAs will allow both individuals and groups to share data sets in the same way they share open source software code. The agreement could help foster an increase in data sharing across a variety of industries. [More...]
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