[Forrester Webinar] AI Can Improve Your Customer Experience. Don't Put your CX in Jeopardy!

Analyst Webinar Register Now   Businesses are focusing more than ever on improving customer experience through automation across multiple departments, including marketing, customer care, and digital commerce. While automation is a major game changer, it does not magically fix all issues. Blending automation with artificial intelligence (AI) and the human touch delivers the most efficient and ideal customer experience. Join this analyst webinar with Forrester to learn the emerging AI trends for customer experience and how to: Incorporate human-enabled AI into your existing operations Evaluate the cost-effectiveness of AI Measure success and key use cases for improved customer Get ready for a fun twist! As a webinar attendee you will be able to engage with our speakers in a Jeopardy!* style game to challenge yourself to beat the AI experts and even earn prizes. Get your pulse racing as you watch the experts duel while you glean ideas on how to get started with your AI strategy to improve customer experience. *Jeopardy! is a popular American game show with a twist—the answers are given first, and then the contestants supply the questions.  Register Now This is a global webinar presented live in North America, Latin America, Europe and Asia-Pacific! Can’t make the live event? Register anyway and we'll send you the webinar recording afterwards! Best regards, Christine Taylor Genesys Webinar Team Presenters Dipali Mehta Product Marketing Director at Genesys Christopher Connolly VP Solution Strategy at Genesys Kate Leggett VP, Principal Analyst at Forrester Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

 

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The Morning After: Our verdict on Google's Pixel 2 phones

It's Wednesday, October 18, 2017. Hey, good morning! Welcome to the mid-week Morning After. There’s no lack of hardware today, with new Microsoft laptops, Pixel 2 reviews, a smart Sonos speaker and much more. So long, wobbly fulcrum hinge. Hello, 15-inch beauty.   Surface Book 2 hands-on: The sequel we’ve been waiting for   The Surface Book 2 sounds like it may fix all of the issues we had with the original model (as well as last year’s refresh). It has a stronger hinge, so no more screen-wobble as you’re typing, and it’s (predictably) more powerful than before. Microsoft also added a 15-inch model, making the Surface Book 2 even more of a competitor to Apple’s MacBook Pro line.  The company says the updated model will ship on November 16th but is still being coy about pricing. The Surface Book 2 starts at $1,499 for the Core i5 13-inch model with integrated graphics and $2,499 for the 15-inch model. If you want a Core i7 and a dedicated GPU, be prepared to shell out much more.   Second time’s the charm.   Pixel 2 and 2 XL review: Google’s best phones get even better   Here’s our verdict on Google’s second attempt at home-made smartphones. Rather than build two identical Pixels this year, Google decided to make its new small smartphone a little more conservative. But make no mistake: the Pixel 2 is still an incredibly fast phone, and a clean build of Android 8.0 Oreo combined with Google’s intelligent features make the device incredibly capable. And its camera? Just fantastic. Because of its more traditional design and smaller battery, though, the Pixel 2 doesn’t make as strong an impression as the Pixel XL. Still, if you’re looking for a first-rate Android phone that won’t make your hands cramp, you’d do well to start your search here.   That gap, though.   ZTE Axon M hands-on: a new hope for dual-screen phones   ZTE is still trying to make dual-screen folding smartphones a thing. However, now that Android supports multi-window apps, the company expects it will get enough buy-in from developers to create a phone that people will actually find useful. The Axon M will be an AT&T exclusive when it arrives in the US next month for 30 monthly payments of $24.17. Reviews Editor Cherlynn Low tried out the Axon M and while she wasn’t completely won over, it was at least a little compelling.   If you want clearer music than other smart speakers...   Sonos One review: The best-sounding smart speaker you can buy   According to Nathan Ingraham, the Sonos One offers significantly better music quality than your average Bluetooth or smart speaker without breaking the bank and includes the full Alexa experience. That means it’s the first Sonos you can control with your voice. It’s also a great first step into a multi-speaker setup for your home. The voice controls may have a few bugs to work out, and Spotify isn’t available with full voice control just yet, but more services and features will be added over time -- there’s no reason not to dive in now.   The “world’s most powerful detachable.”   HP ZBook X2 hands-on HP’s latest convertible has a 14-inch 4K display, texturized screen and a stylus that doesn’t need a battery. If you need it in laptop form, there’s a full-size keyboard to snap on, but that makes it heavier than a MacBook Pro. The ZBook X2 is made for Adobe-suite-using professionals; however our limited hands-on time didn’t quite prove its worth as an alternative to devices like a Wacom, iPad Pro or Surface Pro -- even if it is more powerful. Still, those interested can check out the $1,749 ruggedized device when it starts shipping in December.   Instead of portability or power -- why not have both?   Razer upgrades the Blade Stealth laptop with a quad-core processor   Razer has released a version of its 13-inch ultraportable with a quad-core eighth-generation Core i7 processor (namely, the 1.8GHz i7-8550U) inside rather than the usual seventh-gen dual-core chip. There’s also a new Core V2 external GPU housing that’s better at managing device bandwidth and different types of graphics cards. The quad-core Blade Stealth is available now for $1,700, while its Core V2 partner will go on sale “soon” for $500.   It’s all math.   Intel aims to conquer AI with the Nervana processor   Thanks to its purchase of Nervana, the deep learning chipmaker, Intel will ship its first purpose-built AI chips by the end of 2017. The Nervana Neural Processor family (NNP) is ASICS designed to do the matrix multiplication and convolutions necessary for deep learning programs instead of general CPU tasks. Of course, others like NVIDIA, Qualcomm, Google and IBM are already off and running in the artificial-intelligence hardware field, so we’ll see if this purchase pays off well enough for Intel to take the lead. But wait, there's more... 1. Google's second-gen Daydream VR headset is all subtle improvements 2. Niantic CEO: AR will reach full potential 'when we get the glasses' 3. Google Calendar for web gets a much-needed makeover 4. Volvo's performance brand launches a 600HP plug-in hybrid The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe. Craving even more? Like us on Facebook or follow us on Twitter. Have a suggestion on how we can improve The Morning After? Send us a note. Copyright © 2016 Aol Inc. All rights reserved. Our mailing address is: AOL 770 Broadway #4 New York, NY 10003 You are receiving this email because you opted in at engadget.com. Not interested anymore? Unsubscribe from this newsletter.

Tech News Flash

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Tech News Flash: Tuesday -- October 17, 2017

TechNewsWorld -- All Tech - All The Time
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Headline Scan
WPA2 Flaw Could Blow WiFi Systems Wide Open
Could HP and Dell Get Together Again?
Report Probes Social Media's Threat to Democracy
Google Assistant Shines in Pint-Sized Home Mini
New Kindle Oasis E-Reader Can Take a Dunking
Apple Releases Retro Version of iTunes

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Today's Story Highlights

WPA2 Flaw Could Blow WiFi Systems Wide Open
A security flaw in WPA2, the security protocol for most modern WiFi
systems, could allow an attacker to steal sensitive data including
emails, credit card numbers and passwords, Researchers at Belgian
university KU Leuven reported Monday. Depending on the network
configuration, the flaw also could allow an attacker to inject or
manipulate information in the system.
http://www.technewsworld.com/story/84888.html

Could HP and Dell Get Together Again?
Technology companies tend to have very fickle relationships. For
instance, Microsoft helped launch Apple, worked to kill the company,
provided money to save it, and then got its butt kicked by it. Dell
first partnered with EMC, then competed with it, then bought it -- and
the CEOs remained friends throughout. Dell and HP have had a rather
interesting relationship as well.
http://www.technewsworld.com/story/84880.html

Report Probes Social Media's Threat to Democracy
Social media platforms like Facebook, Twitter and YouTube may pose a
threat to American democracy, suggests a new report from The Omidyar
Group. The report follows recent disclosures about targeted dark post
advertising, fake news and other abuses propagated by Russian troll
farms during the 2016 election. Among the questions the report raises is
whether the U.S. government may need to step in.
http://www.technewsworld.com/story/84882.html

Google Assistant Shines in Pint-Sized Home Mini
The first wave of reviews touting Google's Home Mini smart speaker
surfaced this week, following reports that the company had to quash a
top touch function to prevent the device from accidentally activating
and recording conversations without users' knowledge. Google has
promised to update the device by Oct. 15. The Home Mini can provide
reports on weather, traffic, news, sports and more.
http://www.technewsworld.com/story/84877.html

New Kindle Oasis E-Reader Can Take a Dunking
Amazon on Wednesday pulled the wraps off a new premium e-reader that's
waterproof and has a sharp 300 pixels-per-inch display. The Kindle Oasis
has a 7-inch Paperwhite display and sports an aluminum back and
ergonomic shape that makes it easier to read for prolonged periods. It
has a battery life measured in weeks, and it can charge from zero to
full power in two hours.
http://www.technewsworld.com/story/84879.html

Apple Releases Retro Version of iTunes
Apple has made a retro version of iTunes available, 12.6.3, reviving
features removed by the mammoth 12.7 overhaul it released last month.
News of the release surfaced Monday in a post on Reddit by user
vista980622. Apple was low key about the release, saying in an online
post dated Sept. 23 that the retro version was for business partners who
needed iTunes to mass deploy apps on iOS devices.
http://www.technewsworld.com/story/84875.html

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