[Live Webinar] How Large Contact Centers Manage Risk as CCIM Vendors Struggle

Analyst Webinar Register Now It is critical for large companies to address contact center interaction management (CCIM) supplier instability when looking ahead to drive exceptional customer experiences across all channels. For many, the “wait-and-see” option is becoming less viable, especially as the focus on customer experience (CX) and digital transformation accelerate to meet customer expectations. Learn how to best act on your CX vision while minimizing technology risk and disruption to your business. Register now to hear from special guest speaker Art Schoeller, Vice President, and Principal Analyst at Forrester, as he and Jason Alley of Genesys discuss: How to evaluate roadmap options if your current CCIM vendor is at risk Three specific options for evolving your technology stack at your own pace How one customer transformed customer engagement while leveraging their existing investment Register Now This is a Global Webinar presented Live in North America, Latin America, Europe, and Asia-Pacific! Can't make the live event? Register anyway and we'll send you the webinar recording afterwards! Best regards, Christine Taylor Genesys Webinar Team Genesys® powers the world's best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com. 2001 Junipero Serra Blvd., Daly City, CA 94014, USA  |  1-800-267-1364 Copyright © 2017 Genesys. All rights reserved. Terms of Use  |  Privacy Policy

 

 

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The Morning After: The verdict on the iPhone 8

It's Wednesday, September 20, 2017. Hey, good morning!  Welcome to your Wednesday. We’ve got our full verdict on Apple’s iPhone 8 -- you’ll have to wait to see how the iPhone X fares, and now Google is the latest company angling for our new smartphone-buying dollars. And, oops, the phones have leaked ahead of anything official. We also have a portable(ish) fire pit, because the outdoors needs gadgets, too.   Exposed.   Google’s mini Home speaker and Pixel 2 XL leak ahead of October event    Hopefully you weren’t set on waiting until October 4th to find out about Google’s new hardware, because some pricing and specs have already leaked. Droid-Life found details on the Pixel phones, which will have familiar prices and storage setups, as well as the Daydream View VR headset, which is getting a $20 price hike. The biggest news is confirmation of the Google Home Mini, an Echo Dot-like puck that will sell for $49 with a focus on Google Assistant instead of high-quality audio. If you just can’t give up your home button.   iPhone 8 and 8 Plus review   No, they’re not the (nearly) all-screen iPhone 8, but these new iPhones still have some important upgrades. With a new A11 Bionic CPU inside, upgraded cameras and wireless charging, an iPhone 8 could be the right one for you.   A bigger upgrade on bigger screens.   iOS 11 review   With new iPhones comes a new operating system, but Devindra Hardawar found the big changes in iOS 11 are easier to notice on Apple’s tablets. Now the iPad is better equipped than ever to operate as a laptop replacement (if that’s what you’re looking for), thanks to a new OS X-style dock and Files app. Other tweaks like ARKit, photography upgrades and a more natural sounding Siri give you more reasons to update now instead of waiting. Here we go again.   CNBC: Sprint and T-Mobile are inching closer to a merger   Once again, there are rumors that Sprint and T-Mobile are considering joining forces. Each company is almost always turning up in one acquisition rumor or another, so teaming up to better fight AT&T and Verizon makes at least some sense. Still, despite years of rumors, it hasn’t happened and CNBC’s sources claim negotiators are “weeks” away from a deal that would make T-Mobile’s parent company a majority owner of the new venture. ‘Neko Atsume’ is coming to VR.   Here’s everything from PlayStation Japan's 2017 press event   The Tokyo Game Show has been a smaller affair in the last few years, and Sony has typically spun off its own pre-show press event. This year’s no different, and PlayStation Japan had no less than four limited edition PlayStations, and a bunch of games and release dates. Here are the highlights.   First you can feast, then relax in front of the flames.   BioLite's FirePit goes beyond the camping grill BioLite's new FirePit is a best-of-both-worlds solution. It’s a portable grill station that doubles as a warming and hypnotic flame source, opening up opportunities beyond the campsite. There’s flames, and you can cook on ‘em.   You just need to fork out at least $560 and board a flight to China.   The dual-screen Yota3 phone has an even a sharper E Ink second display   After a teaser back in June, the third-gen dual-screen YotaPhone -- now simply dubbed Yota3 -- was unveiled in China yesterday. Pretty much all the main specs are identical to the leak Engadget received earlier, but this was our first time seeing this rounded metallic design. First and foremost, there’s a 5.5-inch 1080p AMOLED screen along with a 13-megapixel camera and a fingerprint reader on the front. Flip the device around and you'll see its headlining feature: a 5.2-inch 720p E Ink Carta II display -- with buttons. Double screens aren’t cheap, however: Prices start at 3,699 yuan -- about $560 instead of the rumored $350.   But wait, there's more... 1. 24 hours with the FitBit Ionic smartwatch 2. US Navy will use Xbox controllers to steer submarine periscopes 3. Oculus tweaks VR audio to seem closer and more realistic The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe. Craving even more? Like us on Facebook or follow us on Twitter. Have a suggestion on how we can improve The Morning After? Send us a note. Copyright © 2016 Aol Inc. All rights reserved. Our mailing address is: AOL 770 Broadway #4 New York, NY 10003 You are receiving this email because you opted in at engadget.com. Not interested anymore? Unsubscribe from this newsletter.

E-Commerce Minute

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E-Commerce Minute: Tuesday -- September 19, 2017

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Malware Embedded in CCleaner Tool Puts Millions at Risk
5 Ways to Use Snapchat to Target Millennials
Account-Based Marketing Inspires New Software, Strategies
FTC Confirms Probe Into Equifax Data Breach
New Checklist Guides B2B Marketing Automation Platform Purchases
The Vision Thing

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Today's Story Highlights

Malware Embedded in CCleaner Tool Puts Millions at Risk
Malicious code has been discovered in two versions of Piniform's
CCleaner housekeeping utility, the company disclosed on Monday. Piniform
is owned by Avast, whose security products are used by more than 400
million people. The malware infecting CCleaner could give hackers
control over the devices of more than 2 million users. CCleaner is
designed to rid computers and mobile phones of junk.
http://www.ecommercetimes.com/story/84818.html

5 Ways to Use Snapchat to Target Millennials
Once just a hangout for teenagers, Snapchat has matured into an engaging
and effective social media platform. If you're trying to reach a younger
demographic, it's somewhere you probably want to be. "Snapchat is the
best channel to reach young people, as they count for more than two-
thirds of its audience and are very active users," said Melissa Sanchot,
head of marketing at MakeMeReach.
http://www.ecommercetimes.com/story/84815.html

Account-Based Marketing Inspires New Software, Strategies
InsideView has released a new tool for business-to-business companies
that have implemented account-based marketing. It is a fully redesigned
version of InsideView Target, with the addition of ABM workflows and
other enhancements. "Companies who want to [succeed] with ABM need to
start with the right set of target accounts and people," said Joe
Andrews, VP of product and solution marketing.
http://www.ecommercetimes.com/story/84816.html

FTC Confirms Probe Into Equifax Data Breach
In a rare move, the U.S. Federal Trade Commission on Thursday confirmed
that it has opened an investigation into the data breach at Equifax that
compromised the sensitive personal information of 143 million U.S.
consumers. The FTC announcement came less than a week after Equifax
revealed that an unknown party had gained access to names, addresses,
Social Security Numbers and other data belonging to nearly half the U.S.
population.
http://www.ecommercetimes.com/story/84813.html

New Checklist Guides B2B Marketing Automation Platform Purchases
Four Quadrant this week released its Marketing Automation Buyer's
Checklist for companies seeking to purchase a B2B marketing automation
platform, or MAP. The checklist has eight major categories for
evaluation and more than 35 subcategories. It lists more than 100
questions buyers should ask to make an informed assessment of MAP
vendors' offerings.
http://www.ecommercetimes.com/story/84814.html

The Vision Thing
Salesforce earlier this year introduced its Einstein Vision capability,
an idea with a lot of promise but not a great deal of precedent. Who had
applications that could see, and how would this be used? For decades,
we've been content with scanning documents and analyzing them with OCR
tools, or we've used bar codes and QR codes -- but it all came down to
recognizing simple symbols.
http://www.ecommercetimes.com/story/84811.html

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