Wednesday 19 July 2017

[Live Panel Webinar] Citrix & Transat Share their Call Center Migration Stories

 

 

GENESYS

Analyst-Moderated Customer Panel Webinar
Register Now

 

It’s hard to keep up with the future of your digital customers if you're weighed down by systems anchored in the past. In order to drive business growth and build customer loyalty from the contact center, it’s time to bury your aged infrastructure and modernize to support great customer experiences across all channels!

Register now to hear from a panel of leading businesses, including Citrix, Transat and AAA, who successfully replaced legacy contact center infrastructure with an omnichannel customer experience platform.  

Moderated by customer engagement industry maven, Sheila McGee-Smith, you’ll learn which business needs drove the change from old to new, the migration strategy including pitfalls to avoid, and the benefits realized. 

Register Now


This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific!

Can’t make the live event? Register anyway and we'll send you the webinar recording afterwards!

Best regards,
Christine Taylor
Genesys Webinar Team

Genesys® powers the world’s best customer experiences, across every channel, on-premise and in the cloud. Great business outcomes and lasting customer relationships begin at www.genesys.com.

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The Morning After: Google Glass is back. Really.

Engadget Email Newsletter

Engadget Email Newsletter

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It's Wednesday, July 19, 2017.

Hey, good morning! You look fabulous.

Good morning! We have two AR surprises, plus Samsung’s AI assistant and the future of playing D&D.

For business this time.

Google Glass is back

Google Glass is back

Two years ago, Google retreated from its Glass project while promising “the journey doesn't end here.” Now it’s opening up sales of an improved Glass Enterprise Edition to business customers in need of its transparent hands-free display. It’s lighter, more comfortable, more powerful and has a longer-lasting battery than before. Google didn’t mention how much it costs now, or if there are plans to make another push for consumer adoption, but with several use cases in its pocket, the dream is still alive.

Is it still pen-and-paper?

D&D Beyond takes the headache out of pen-and-paper gaming

D&D Beyond takes the headache out of pen-and-paper gaming

The current Player's Handbook and Dungeon Master's Guide may give you all the information you need to play D&D, but anyone who's ever used the books can attest to how hard it is to find anything in them. Now Wizards of the Coast is rolling out Dungeons & Dragons Beyond, a website/app with all the rules, monsters and number crunching built-in so you can just play. While there has been digital information available before, it was supplementary -- now the website will have everything you need.

Another AI?

Samsung's Bixby voice assistant is ready to help in the US

Samsung's Bixby voice assistant is ready to help in the US

Ready for more help? Samsung is finally rolling out the delayed voice feature for its Bixby AI on the Galaxy S8 and Galaxy S8 Plus. Other than understanding natural language questions, the upgraded software should also do a better job of working with third-party apps like Google Maps, and it can read out text messages from Samsung’s official app.

Throw paint, not your phone.

‘Splatoon 2’ is almost here and Nintendo’s online apps have launched

‘Splatoon 2’ is almost here and Nintendo’s online apps have launched

When Splatoon 2 arrives later this week, it will be the first game to use Nintendo’s new Online features. The system, which is available in the Americas for free in beta this year, relies on mobile apps for gamers who want to voice chat online. Of course, if you’re more interested in the game, we’ve already given it a spin. According to Sean Buckley, it’s still an addictive multiplayer game that is “everything it needs to be and nothing more,” although the single player campaign comes up a little short.

If you live in Seattle.

Amazon's Meal Kits are already available for some customers

Amazon's Meal Kits are already available for some customers

It looks like Amazon is already diving into the prepackaged meal kit market, as some AmazonFresh customers have seen them for sale. The store that sells almost everything appears to be preparing a Blue Apron competitor, which is a scary prospect for the startup. Thanks to Amazon’s delivery network and the recent acquisition of Whole Foods, it has everything necessary to become a dominant player -- as long as you’re willing to cook the food yourself.

Cheaper than Glass.

Mira’s $99 augmented reality headset only needs an iPhone

Mira’s $99 augmented reality headset only needs an iPhone

No smoke, just mirrors.

But wait, there's more...

1. Fender's Bluetooth speakers look just as you'd imagine

2. India's first solar-powered train makes its debut

3. This Japanese VR arcade put me inside 'Mario Kart'

4. Bluetooth mesh networking could connect smart devices city-wide

5. Fox plan to fight streaming: Releasing movie sequels back-to-back

The Morning After is a new daily newsletter from Engadget designed to help you fight off FOMO. Who knows what you'll miss if you don't subscribe.

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Tuesday 18 July 2017

Do you need a CRM?

Our e-book asks: Is it time to invest in a CRM? A Customer Relationship Management system manages most of your critical customer information so that you can see it all in one place. Without leaving the app, you can view contact info, follow up via email or social media, manage tasks, and track your performance, among other benefits.

Implementing the right CRM can increase sales efficiency. Read on to find out how to close more deals, boost sales, and improve forecast accuracy.
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