ICMI uncovers what keeps contact center agents fulfilled

‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   ‌   view in your browser       This report from ICMI gives the latest AX insights. "State of Agent Experience and Engagement" is available now. Learn what contact center agents are experiencing in their day-to-days, and how a lack of tools, trust, and purpose are leading to high attrition and low engagement. The report's findings include: How you can instill purpose in your agents beyond closing tickets Why more complex interactions lead to agent burnout When agents choose to leave (and why) What you can actively do to keep them around for the long term See what agents are saying.         Claim my copy         www.nice.com | Contact Us       NICE is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of NICE, 221 River St, 10th floor, Hoboken, NJ 07030. Click here If you wish to unsubscribe from future NICE emails.     Forward to a friend

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View Online Editor's Pick June 28, 2022 Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys? Got Crypto? Make sure you own and have access to it in a secure digital stronghold. Having self-custody of your crypto keys and managing your digital assets can help stave off digital bankruptcy or loss through theft. Read More OPINION The Importance of the Metaverse Standards Forum With last week's announcement of the Metaverse Standards Forum, it looks like the industry is stepping up to one of the major problems with the metaverse, which is the lack of interoperability and internet-like standards. Read More A D V E R T I S E M E N T Digital Devices of Corporate Brass Ripe for Hacker Attacks The connected home is a prime target for cybercriminals, but few executives or security teams realize the prominence of this emerging threat. Read More The CRM Quiz Software systems come and go. When is it time to re-evaluate your commitments in CRM and how do you know for sure? This simple quiz is based on my own market research for clients which I share with you to stimulate your thinking. Read More PRODUCT REVIEW KYY 15.6″ Portable Monitor Packs Value With a Healthy Feature Set This portable monitor is a classy and functional portable monitor that works well while traveling or as a permanent second monitor for home and office use. Jack Germain has a review on TechNewsWorld. Read More Buyer Personas: Digital Marketing’s Secret Sauce Tapping into buyer personas is not some crazy new digital innovation spawned by the latest software tracking mechanisms online. However, the ability of websites to track your every move, gather your financial details, and sell that information to database providers is a big part of the buyer persona picture. Read More TRENDING E-COMMERCE TIMES How To Tackle Mobile Ad Fraud Before It Destroys Your Brand TECHNEWSWORLD The Birth of Google’s 'Sentient' AI and the Problem It Presents CRM BUYER How Consumers Now Define a Good Customer Experience LINUXINSIDER New Linux Laptop Line Advances HP, System76 Open-Source Collaboration ADDITIONAL RESOURCES Newsletters This newsletter was sent in response to your request on an ECT News Network website. To check out our other newsletters, please visit the gallery. Feedback We welcome your feedback. To share your thoughts or ideas, please use our online form. Advertising To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links: Contact Sales | Media Kit | Rate Card | Lead Generation ‌ ‌ ‌ © 2022 ECT News Network, Inc.

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